Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
on my 3rd replacement
on March 5, 2022
Posted by: cindyloooz
Works good when it does work. After each time that I have had to descale it, it stops working- after following the descaling instructions, and will not come back on. Originally purchased in 2021, and now I'm on my 3rd warranty replacement and the last (per Keurig) and they wouldn't trade it out for another model even with me paying the difference. We'll see how long this one lasts.....
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 8, 2022
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com
Posted by: EvaC
Verified Purchase:Yes
The Descale warning comes up all the time, even after descaling it. Not sure why this is, however it is very annoying. It also brews Very slowly.
Written by a customer while visiting keurig.com
Posted by: Mopja
Verified Purchase:Yes
Mine was just little over 6 mos. The replacement was quick. I just hope they figure out the problem. So I get to enjoy this one for a long time. My other Coffee maker lasted 8 years
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Cg72
Verified Purchase:Yes
We purchased a Keurig coffee maker a year ago and it tripped an internal thermal fuse. Keurig was very good about replacing the coffee maker with a few questions asked. Thank you Keurig! Not many products purchased today would be replaced so easily.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Broke after a few months
on March 4, 2022
Posted by: Tina1
I purchased this a few months ago and it started indicating descale after about 60 brews. I purchased the keurig descale and used it. Indicator came on 5 more times over two months. Finally, it just turned off and doesn’t work. Don’t purchase this model because a family member had the same experience. Other keurig I have had were fine. This model is a no go.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 8, 2022
Thank you for your review and feedback. While we generally recommend descaling your brewer every 3 months, customers using water with a higher mineral content may find themselves descaling more frequently. Additionally, if your water does have a high mineral content, you may want to consider using water from a different source. We hope this helps!
Written by a customer while visiting keurig.com
Posted by: Guess
Verified Purchase:Yes
I had problems with my Keurig after a few months after purchase. I called them and explained the situation and they gave me a replacement coffee maker within 5 days even though I didn't have my receipt. What a pleasant experience. I'm impressed
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Jshimer
Verified Purchase:Yes
Company replaced my coffee maker with ease. It was within warranty period and they made the process super easy.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Fed1
Verified Purchase:Yes
Keurig person was very helpful and the process was simple
I would recommend this to a friend!
Written by a customer while visiting keurig.com