I purchased this Keurig in September and when I was cleaning the system, the machine just stopped. I checked my breakers as I thought perhaps I blew a fuse. The intake was excellent, the 4 stars was that I had to call to follow up if they received my photo of the serial number, a photo of my purchase and a photo with my home address. I waited a week and made the follow up call. The person who helped me the second time was great. I shared with him that I was disappointed that I had to call to see what the status was with my information. He assured me that I should get my replacement within 7 days ~ and I was very happy to get it. It was not fun having instant coffee.....
The Supreme Plus is the best Keurig yet. Use it many times daily fir coffee, tea, hot choc. The footprint is much smaller than older models. Looks attractive on kitchen counter. Love this Keurig!
I love this coffee brewer and was disappointed when it stopped brewing. I was pleased that it was still under warranty and had no hassle whatsoever with customer service. I had the replacement within 3 days. I will always recommend Keurig.