We love this coffee maker. Unfortunately, we bought one in November 2021 and while descaling, it stopped working. I called Kerrigan and they were able to find the model and s/n under warranty and replaced it quickly at no charge to me. Great customer service and a great coffee maker with features we love (side water reservoir and ability to personalize strength and temperature for each user). We would purchase another in a heartbeat!
My K-Supreme Plus is a great coffee maker but 10 months after buying it, it quit. I called on a Sunday and a friendly customer service agent picked up right away. She was professional and knowledgeable. After asking me to do a few things, she said she would replace it. 48 hours later it arrived and I was having great coffee again. Keurig I am and will remain a loyal customer. Thank you!
So far, I think we will love our K-Supreme Plus brewer. But for users who prefer to use their own coffee and will be using a K-Cup, the Universal Filter comes with a brewer adapter attached to the filter holder. Remove it after removing the sticker by pushing down on the adapter. You will not need it for this brewer. A little more info should be given in the Use & Care Guide.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, March 17, 2022
Thank you for your review and feedback! Happy brewing!
This coffee maker is excellent. Our Classic, which was great, finally wore out, and we liked the idea of the five streams in this one. It did not disappoint. Better coffee!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, March 17, 2022
We are happy to hear you are enjoying our new MultiStream technology. Thanks for brewing the love!
My Keurig was a gift. When it started acting up, I called Keurig, the tech walked me through several trouble-shooting measures. When nothing worked, arranged for a replacement. Wow. I am so pleased!!! Shipping on the replacement was fast.