We have had our K-Supreme Plus Single Serve Coffee Maker for about six months and it functioned perfectly. Then all of a sudden it wouldn’t turn on. I worked with a Keurig representative over the phone and after going through several protocols he determined we should have a new replacement. He worked with me on the proper communication with Keurig for a replacement. The new machine arrived in about ten days and it works perfectly. Very satisfied.
I upgraded from Keurig 2.0 to the K-Supreme Plus Single Serve, the temperature control is great, and the device is so much more compact and makes a great cup of coffee. Also, the water container is much easier to fill. I got great service from the Warranty center. but no one's told me what to do with my old product.
We purchased this model after replacing ou less then 2 year old maker which we loved. This one was great… but for only about 35 days before it stopped working.. it wouldn’t power on. Now we wait 3- 7 BUSINESS days before getting a replacement. So, I purchased a 5 cup Mr. Coffee maker while we wait for the replacement, I forgot how good the drip tastes.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 21, 2022
We appreciate your review and apologize your coffee maker did not meet your expectations. Thank you for allowing us the opportunity to assist! We'd love to know how your new brewer is doing once you are back to brewing. Please don't hesitate to give us a call at 866-901-2739.
I had used my Keurig for 11 months when it quit working. It actually stopped in the middle of brewing a cup. I called customer service and without hesitation they replaced it! I am very impressed with the service that I received and will not hesitate to purchase from them again in the future.