This is a replacement for the first one I purchased in July that simply stopped working in September. I gave it 4 stars due the great, no questions asked, customer service on the replacement. Otherwise I'd give it 5 stars for the excellent coffee it makes.
This is my 2nd warranty replacement ! Each time I de-scaled, the unit would not work after that. I am afraid to de-scale when it comes time ! I am sure Keurig will shut me down !
Keurig makes the best coffee makers on the market, we've been very satisfied with the performance of their machines. Keurig repair and replacement services are excellent, they stand behind their machines. I would recommend a Keurig Coffee maker to my friends and family.