Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
Biggest disappointment ever!
on March 19, 2022
Posted by: SingleMom88
eplace an older model which was discontinued (and had lasted for 5 years). This model died within the first few months. They sent me a replacement, and it died just after the warranty expired. In both instances, all of a sudden the power just stopped mid-brew and would not turn back on. I don't know why, but this model is flawed. Before purchasing, I did read other reviews complaining of similar issues, but of course decided to find out for myself. Stupid me. Keurig needs to go back to the drawing board. Purchase this at your own risk.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 22, 2022
Let's get you some help with your coffee maker. Please call Consumer Care at 866-901-2739 to get started.
Written by a customer while visiting keurig.com
Customer Rating
1
3rd machine and dead again!!
on March 18, 2022
Posted by: Maxs14mom
We have had 3 Kuerig supreme plus machines, 1st never worked at all. Called and Kuerig sent a new one. That one worked a month and quit. Called AGAIN and Kuerig sent a 3rd machine. Haven't had it a year and tonight it quit!! Nothing comes on, checked all outlets and still nothing. Worst unit ever
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 22, 2022
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com
Posted by: RPS72
Verified Purchase:Yes
Called with a power issue and Customer Service took care of us.
We came home from a short vacation and found a problem with the coffee maker. Since it was fairly new I called them and they promptly gave me instructions on information they needed to allow for a replacement. I sent documents and pictures and they shipped us a new unit the next day. Great response to get us brewing again.
We came home from a short vacation and found a problem with the coffee maker. Since it was fairly new I called them and they promptly gave me instructions on information they needed to allow for a replacement. I sent documents and pictures and they shipped us a new unit the next day. Great response to get us brewing again.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Diane Cathy
Verified Purchase:Yes
I had the supreme plus coffee maker and it started acting up and eventually just stop working. I was so disappointed. I loved that coffee maker. My first thought was just to go out and buy a different brand coffee marker. I decided to call keurig customer service. I was so impressed how they stand behind their brand. I ended up sending my old one back and they sent me a new one.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Jen71
Verified Purchase:Yes
Replaced under warranty. Quick ship of new machine. Within 5 days I received my replacement.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: DebsS
Verified Purchase:Yes
We had a percolator before purchasing our first Keurig in Dec 2021. After experiencing the ease of use and less a mess to cleanup, I’m wondering what took us so long to give in and make the Keurig purchase. No more coffee filters, cleaning a nasty hot coffee pot or dealing with all those used grounds. The best part, we both get to choose the flavor we enjoy the most! Thank you Keurig for making my morning coffee so much more enjoyable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Savi01
Verified Purchase:Yes
Love this coffee maker . More functional, easy to use, extra brew choices, and space saving.
Response from keurig.comBy Keurig, Consumer Care, March 30, 2022
We just love hearing that you're enjoying your new K-Supreme Plus coffee maker! Thank you for taking the time to leave us your review.
Written by a customer while visiting keurig.com
Posted by: Bob518
Verified Purchase:Yes
I’ve had a Keurig for over 12 years. First one lasted almost 11 years. Bought the K-supreme and was happy, until 3-4 months it said descale after I did it a week be fore. Then only brew 4 oz. Tried it all from the web site. You replaced,which was great.now, it did it again in 3-4 months. Descale won’t go,away and only brew maybe 4oz. You replaced again, which I’m grateful…not sure of the issue
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com