Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
Constant issues!
on May 11, 2022
Posted by: Sarjve
I am on my fourth one in 7 months. The first one died after 2 months. The replacement just didn't work at all, the next one died after a few weeks and only brewed like 2 ounces, and now another replacement has died after about a month. While I am glad the supply the replacements when it dies, I am really sick of this model. I have never had so many issues.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 20, 2022
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with this!
Written by a customer while visiting keurig.com
Customer Rating
1
Just stop working
on June 4, 2022
Posted by: RUTH 28
I got my Keurig in September 2021, I have descaled it at least 4 times. After descaling each time, it worked ok for 2-3 weeks and it start to flash "descale" again, now it just stop working. It won't descale or brew. I should have kept my old coffee maker. BAD PRODUCT.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 14, 2022
That doesn't sound right, Ruth. We suggest that you please call Consumer Care at 866-901-2739 for assistance. Thank you.
Written by a customer while visiting keurig.com
Customer Rating
1
Garbage
on September 8, 2022
Posted by: Jim Vee
Throwing mine out after four months of constant clogs and not pumping out any coffee, one thing I noticed with this machine is that the pump pressure is very light and it is very pod brand sensitive. It will work better with some pods or completely not with other brands and when it does work the stream is very weak I think because of the multi-stream technology because the pressure is pumping water now through five streams instead of one like in previous models. I'm going back to my Keurig Elite which pumped a perfect cup everyday for two years without fail.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 13, 2022
Thank you for your review. We can certainly understand your frustration and would be happy to help resolve your issue. If you have not yet disposed of the coffee maker, certainly contact our Consumer Care team. We are available seven days a week from 7:00 am to 10:00 pm, EST, and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Posted by: Chealths
Verified Purchase:Yes
Makes my coffee hotter and stronger than ever. I am so happy with it and I would recommend it without hesitation to my fellow coffee fans
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Shaster
Verified Purchase:Yes
This model replaced an older on that broke. This is so much more efficient and easy. Love it
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: J Pal
Verified Purchase:Yes
Love this new Keurig! It’s fast and quiet. No more waiting for it to loudly heat up. So much better than my old model!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Karlar
Verified Purchase:Yes
The best new feature on this model is the easy to handle water reservoir. This reservoir is so much easier to remove, refill and return. Big handle was a great idea. Smaller footprint on the counter top is also greatly appreciated. The stainless steel look compliments the appliances in our kitchen. Controls very intuitive and easy to read. Makes great coffee and tea.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: J Wazz
Verified Purchase:Yes
I really like this coffee/Ice tea maker but wish it would work with a taller travel mug.
I would recommend this to a friend!
Written by a customer while visiting keurig.com