Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Sewcrazy
Verified Purchase:Yes
The unit we purchased quit working within 6 months. It was replaced immediately with hardly any questions!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: DenverDave
Verified Purchase:Yes
Purchased coffee maker and used it daily for about 6 months, and began getting "Descale" message when we turned it on. We had been extremely pleased with unit and its features - especially the large, removable reservoir. I followed the descaling instructions, but the unit died before descaling was complete. I called Keurig Customer Service, not anticipating any real help and convinced we would have to buy a new unit. I was absolutely astounded by the quality and responsiveness of the Keurig Customer Service representative!! She asked for the information you would expect (date/place of purchase, what things I had tried to see if it would work, were we sure the issue wasn't with the electric receptacle,etc.), and was wonderfully pleasant, polite and professional the whole time. She had us take a picture of the serial # and send it, and when she received it, informed us that it was covered by the Keurig warranty and they would be shipping us a replacement unit! This is my first ever experience with a company that stands 100% behind it's product and customers like that. And, of course, we are once again delighted with our Keurig coffee maker. I don't believe you can find a better product or company than Keurig!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: S Walker
Verified Purchase:Yes
Our (only 6 months) old k supreme plus was brewing the wrong amount. We would hit 8oz and 4 would come out, sometimes maybe a couple tablespoons. We love our brewer and called in with our concerns. She went over all different ways to try and fix, nothing helped. So she mailed us a brand new k supreme. Thank you for your help.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: KY22
Verified Purchase:Yes
This is our 3rd machine. After a fee months the machine will not pull in water to keep warm and it seems the motor burns out. Every time we call to get replacement the first person never gets the job done. It always takes a second phone call. I love Keurig with the large water reservoir but the reliability of the old machines is much better.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
I hope it works as well as the one i had before
on November 8, 2021
Posted by: Malvitz12
Verified Purchase:Yes
I like to speak my truth here about how difficult this was to get a replacement under warranty. I am 70 yrs. old and in my life time I have had issues that items that did not perform very well and had to return for replacement but in all of my life time I have never had such a more difficult to deal with that this. It took Keurig, 4 weeks and 5 very heated telephone calls to get it replaced. Your warranty department needs some really serious looking into. I totally convinced that I will NEVER go through that again.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Los1273
Verified Purchase:Yes
My wife had a Keurig and it was working fine for about nine months the it quit. Called Keurig and they were helpful and said they would send me an e-mail to process a return. I had my original receipt and met their requirements for getting a new unit. The only issue I had was the length of time from my original contact with them to almost two months before we got the unit. The process worked except for the long timeframe to completion.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Brnd
Verified Purchase:Yes
Don't buy this model. I actually loved it but I had 3 die on my since I bought it since last Dec. I think the features are great but the machine has issues and won't last more than 3 to 4 months without shutting down. Buy a different model.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Ned T
Verified Purchase:Yes
Purchased new brewer. It worked fine but stopped working after a short time. Contacted Keurig and they sent a replacement quickly but to wrong address. After contacting Keurig, another was sent to correct address and it works well.
I would recommend this to a friend!
Written by a customer while visiting keurig.com