I bought the K-Supreme Plus as it is the perfect coffee maker for me. Favorite settings for 3 different combinations of volume and strength and even temperature. Fast brewing and easy to use. After nearly a year of daily use, it failed to power up. I contacted Keurig customer service, provided proof of purchase, and I had a new machine in about 4 days.I am a happy customer and coffee drinker
After 2 weeks of use, my new Keurig Supreme died. One call to Keurig was answered by a knowledgeable, helpful person who understood the issue and started the process for a warranty replacement. It was the find of courteous professional service I expect from a quality company. It's comforting to know that companies like Keurig still exist.