Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Grampadicky
Verified Purchase:Yes
This new model replaces our existing basic Keurig coffee maker. Wow- what a difference! The temperature, strength settings are awesome. The new water pitcher with filter is easier to handle then the older model. Plus it fits on the older models storage rack!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Coffee Lover181
Verified Purchase:Yes
I received the coffee maker as a replacement for the same model that broke. I thank your rep. Ahmed for all his help he was the 5th person I spoke with since January 10, 2022. I'm so thankful that he knew what he was doing and was able to help me.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Poor engineering
on January 31, 2022
Posted by: Alan77564
We are on our second defective machine. Both have lasted 3 weeks until the machine gets stuck on ADD WATER, regardless Ff the reserve being full. It is not a problem with scale but may be related to the design of the reserve and where it attaches to the nipple for the pump. Whatever the case, the machine will decide randomly when it will recognize the presence of water in the reserve and make a cup or it more commonly it will flash ADD WATER regardless.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Worst purchase ever!
on February 2, 2022
Posted by: Nedda
I bought this Keurig at the end of February. I am now going on my second replacement. I followed their maintenance cleaning and it still died on me.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 2, 2022
That's not what we like to hear. We strongly suggest that you call Consumer Care at 866-901-2739. We're here to help. Thank you!
Written by a customer while visiting keurig.com
Customer Rating
1
Stay away from this one
on February 5, 2022
Posted by: asteelman
I have gone through 3 of these brewers since July! The first just stopped powering on, and the second and third started brewing 2-3 ounces at a time. I'm so disappointed! I will say Customer service has been good and I'm waiting on a call back now to try a different style brewer. My first Keurig lasted 8 years, so I'm hopeful that I can find one that will work like that one!!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 15, 2022
Thank you for your review. We are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
on my 3rd replacement
on March 5, 2022
Posted by: cindyloooz
Works good when it does work. After each time that I have had to descale it, it stops working- after following the descaling instructions, and will not come back on. Originally purchased in 2021, and now I'm on my 3rd warranty replacement and the last (per Keurig) and they wouldn't trade it out for another model even with me paying the difference. We'll see how long this one lasts.....
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 8, 2022
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Biggest disappointment ever!
on March 19, 2022
Posted by: SingleMom88
eplace an older model which was discontinued (and had lasted for 5 years). This model died within the first few months. They sent me a replacement, and it died just after the warranty expired. In both instances, all of a sudden the power just stopped mid-brew and would not turn back on. I don't know why, but this model is flawed. Before purchasing, I did read other reviews complaining of similar issues, but of course decided to find out for myself. Stupid me. Keurig needs to go back to the drawing board. Purchase this at your own risk.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 22, 2022
Let's get you some help with your coffee maker. Please call Consumer Care at 866-901-2739 to get started.
Written by a customer while visiting keurig.com
Customer Rating
1
Nice Look'n
on April 26, 2022
Posted by: Bill45
I bought this a few months ago. I was very excited to try the new features. One I did not expect was the "DESCALE" feature which shuts your coffee maker down until you run a lengthy (30 minute +) descale process. It takes longer to make coffee that my old Keurig also. It is nice look'n tho.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 9, 2022
We appreciate the feedback. We'll pass this on.
Written by a customer while visiting keurig.com