Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
Worst purchase ever!
on February 2, 2022
Posted by: Nedda
I bought this Keurig at the end of February. I am now going on my second replacement. I followed their maintenance cleaning and it still died on me.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 2, 2022
That's not what we like to hear. We strongly suggest that you call Consumer Care at 866-901-2739. We're here to help. Thank you!
Written by a customer while visiting keurig.com
Customer Rating
1
Stay away from this one
on February 5, 2022
Posted by: asteelman
I have gone through 3 of these brewers since July! The first just stopped powering on, and the second and third started brewing 2-3 ounces at a time. I'm so disappointed! I will say Customer service has been good and I'm waiting on a call back now to try a different style brewer. My first Keurig lasted 8 years, so I'm hopeful that I can find one that will work like that one!!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 15, 2022
Thank you for your review. We are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
on my 3rd replacement
on March 5, 2022
Posted by: cindyloooz
Works good when it does work. After each time that I have had to descale it, it stops working- after following the descaling instructions, and will not come back on. Originally purchased in 2021, and now I'm on my 3rd warranty replacement and the last (per Keurig) and they wouldn't trade it out for another model even with me paying the difference. We'll see how long this one lasts.....
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 8, 2022
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Biggest disappointment ever!
on March 19, 2022
Posted by: SingleMom88
eplace an older model which was discontinued (and had lasted for 5 years). This model died within the first few months. They sent me a replacement, and it died just after the warranty expired. In both instances, all of a sudden the power just stopped mid-brew and would not turn back on. I don't know why, but this model is flawed. Before purchasing, I did read other reviews complaining of similar issues, but of course decided to find out for myself. Stupid me. Keurig needs to go back to the drawing board. Purchase this at your own risk.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 22, 2022
Let's get you some help with your coffee maker. Please call Consumer Care at 866-901-2739 to get started.
Written by a customer while visiting keurig.com
Customer Rating
1
Nice Look'n
on April 26, 2022
Posted by: Bill45
I bought this a few months ago. I was very excited to try the new features. One I did not expect was the "DESCALE" feature which shuts your coffee maker down until you run a lengthy (30 minute +) descale process. It takes longer to make coffee that my old Keurig also. It is nice look'n tho.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 9, 2022
We appreciate the feedback. We'll pass this on.
Written by a customer while visiting keurig.com
Customer Rating
1
Constant issues!
on May 11, 2022
Posted by: Sarjve
I am on my fourth one in 7 months. The first one died after 2 months. The replacement just didn't work at all, the next one died after a few weeks and only brewed like 2 ounces, and now another replacement has died after about a month. While I am glad the supply the replacements when it dies, I am really sick of this model. I have never had so many issues.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 20, 2022
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with this!
Written by a customer while visiting keurig.com
Customer Rating
1
Just stop working
on June 4, 2022
Posted by: RUTH 28
I got my Keurig in September 2021, I have descaled it at least 4 times. After descaling each time, it worked ok for 2-3 weeks and it start to flash "descale" again, now it just stop working. It won't descale or brew. I should have kept my old coffee maker. BAD PRODUCT.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 14, 2022
That doesn't sound right, Ruth. We suggest that you please call Consumer Care at 866-901-2739 for assistance. Thank you.
Written by a customer while visiting keurig.com
Customer Rating
1
Garbage
on September 8, 2022
Posted by: Jim Vee
Throwing mine out after four months of constant clogs and not pumping out any coffee, one thing I noticed with this machine is that the pump pressure is very light and it is very pod brand sensitive. It will work better with some pods or completely not with other brands and when it does work the stream is very weak I think because of the multi-stream technology because the pressure is pumping water now through five streams instead of one like in previous models. I'm going back to my Keurig Elite which pumped a perfect cup everyday for two years without fail.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 13, 2022
Thank you for your review. We can certainly understand your frustration and would be happy to help resolve your issue. If you have not yet disposed of the coffee maker, certainly contact our Consumer Care team. We are available seven days a week from 7:00 am to 10:00 pm, EST, and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com