i have had my unit replaced five times this year. allways the same issue. the power switch does not work. one ok , things happen , but five times in 8 months i think there mustbe a design problem.. just my thoughts.
I’ve been buying Keurig coffee makers for years, and my last one was the K-SupremePlus single coffee maker. It was Coffee bliss until it told me to “descale” coffee maker, but when I bought the Keurig descale solution - the machine just died! I immediately called Feurig and they walked me through my warranty, which was still good for a replacement. All I had to do is send them photo of dead Keurig and photo of bottom of machine showing S/N number! Within a month, Keurig replace my Keurig with same model, free of charge - so easy! The only thing they didn’t replace was bottle of deScale solution that I bought from Keurig!
We bought our Keurig over a year ago. We descale on the regular because we know how important it is to get the most out of your Keurig. during a typical descale process the Keurig shut off. Before it did so it got really hot and we couldn’t get it to turn back on. We called Keurig and they did some trouble shooting with us but nothing. Despite the fact that our 1 year warranty had expired 5 days prior, Keurig sent us a brand new machine as a replacement. We didn’t have to send the old one back, we didn’t have to do anything. 10 days later we had a brand new working Keurig. VERY HAPPY !
I love my Keurig coffee pot and have been so thankful and impressed with the Keurig company for their willingness to replace my brewer after a lightning storm zapped ours that wasn't even a year old. Now I'm back to drinking my morning coffee. Thank you Keurig for standing behind your products and for good customer service!