My original unit stopped working and was still under warranty. I called customer service, the representative I spoke with was extremely professional. She walked me through the troubleshooting steps and ultimately determined that I needed a replacement unit. My new coffee maker came in a timely manner. Very happy with my experience with the customer service team at Keurig! Will always be purchasing their units and products because I know I will be treated well whenever I need their help!
Recently had to replace our Keurig K-Supreme Plus through warranty issue. No problem quickly getting a replacement. Great customer service. Thanks Keurig!
This is our third coffee maker of this model in two years. The first made coffee for three days and quit. The second lasted several months and then quit just like the first one. We’ve had this one about two weeks and it’s working fine. To Keurig’s credit, they’ve honored the warranty both times, and we have a full year warranty for the newest one.
It makes a great cup of coffee, but this model has reliability issues.