I just received my replacement Keurig plus and it's not working properly. I have a kuerig I purchased 10 yrs ago works perfectly. New model is just a lemon.
I was having trouble getting this model to power on. After a quick run through over the phone to check some things the representative said they would just replace the unit. The brand new replacement came quickly and seems to be working well so far. Very pleasant experience overall.
The support I received for a faulty machine was amazing! I really appreciate how easy the process was and the help from the support person was awesome!