Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
2
Really Disappointed
on April 19, 2022
Posted by: Kris2329
I will say Keurig customer service is excellent. Very responsive from my experience. However, as much as I love Keurig coffee makers (all of our old makers still work great), this model just has some design flaw as others have stated. I had the machine less than a year and descaled it as the directions said to when the descale light came on, but a few days ago, the machine just quit. Won't power on, no lights, nothing! Luckily mine was still under warranty by a few weeks, so I'm getting a replacement, but I'm worried the new one will have the same issues as others have stated they have had numerous replacements. :( Keurig please fix the design flaw in this model, as I really love the features of the multistream and other options, but these machines should last more than a year.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 27, 2022
We appreciate your review Kristine and apologize that your K-Supreme Plus coffee maker did not meet your expectations. We do take this feedback seriously and will be passing your comments along to the appropriate team for review. We'd love to know how your new brewer is doing once you are back to brewing. Please don't hesitate to give us a call with any questions or concerns at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: rbailey
Verified Purchase:Yes
My husband bought the machine for me in December for my birthday. I am the only one in the house that drinks coffee every day and when it quit I was so disappointed. I called customer service and spent just 45 min on the phone then emailed in my proof of purchase and within a few days had a new machine at my house! It was amazing customer service and I truly appreciate it.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Svedbo
Verified Purchase:Yes
Machine was quickly replaced when it failed during descaling.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Jamie55
Verified Purchase:Yes
My keurig stopped working 4 months in. I’m so glad I registered my purchase. They walked me thru basic trouble shooting, then decided a replacement was in order. I got my new one in 3 days.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: KenPecs
Verified Purchase:Yes
Purchased a K-Supreme Plus for Christmas (2021) ……
The unit performed beyond expectations…..it produced a cup of coffee even more delicious than from my previous Keurig…. Unfortunately, the new Plus unit developed a glitch where I could not get the unit to brew ….. the online help did not resolve the issue… a call to the help desk resulted in VERY QUICK and a VERY POSITIVE response…..
Quickly determining that thePlus unit suffered from a fatal error….the help desk provided me with a means to file for a replacement unit….to my surprise it was a VERY PLEASANT, a VERY PROFESSIONAL, and a VERY CUSTOMER FOCUSED experience!!!
The unit performed beyond expectations…..it produced a cup of coffee even more delicious than from my previous Keurig…. Unfortunately, the new Plus unit developed a glitch where I could not get the unit to brew ….. the online help did not resolve the issue… a call to the help desk resulted in VERY QUICK and a VERY POSITIVE response…..
Quickly determining that thePlus unit suffered from a fatal error….the help desk provided me with a means to file for a replacement unit….to my surprise it was a VERY PLEASANT, a VERY PROFESSIONAL, and a VERY CUSTOMER FOCUSED experience!!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: wilphil93
Verified Purchase:Yes
I love this coffee pot and Keurig customer service. My coffee pot made a smaller size than the button I requested. I contacted Keurig and they sent me a new machine. Great company and will buy from them again.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Terel
Verified Purchase:Yes
Works great. Good buy. Excellent service by Ke on warranty replacement.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Descale light
on April 18, 2022
Posted by: Craig13
Great coffee but, descale process is horrible. After third attempt coffee maker shut down and no longer works.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 20, 2022
Hi Craig, let's get you some help with your K-Supreme Plus coffee maker. Please call 866-901-2739 to get started.
Written by a customer while visiting keurig.com