Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
Driving to Strabucks because my Keurig died
on October 20, 2021
Posted by: BAwantshiscoffee
This is my second Keurig. Had my first one for 11 years. Loved it. Decided on the Supreme Plus and after using it regularly and cleaning it every two months, it died after 4 months. Won't turn on. Keurig is going to replace it but won't tell me when the replacement is coming. Won't offer me a different model. When I call, they tell me to check my email and they will send me an email when it is in stock. Really? You have no idea when it will be in stock?
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 10, 2021
Thank you for your review and feedback. We're sorry to hear about your experience. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Another waste of money
on October 26, 2021
Posted by: ErikPMN
Purchased yet another Keurig and it dies just past the year. Thought by purchasing a new product that a reputable coffee maker has designed would last longer. Lesson learner and shared.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 12, 2021
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your K-Supreme Plus coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Posted by: Jonboy_00
Verified Purchase:Yes
Their brewer drips all over my counter top. I can see clear water dripping in front of the coffee stream. Costs too much to be like this…
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 12, 2021
We certainly wouldn't expect this from one of our brewers. Our Consumer Care team will be happy to look into this further for you. Can you give them a call please? The number is 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
Unreliable - Device fails to turn on.
on November 6, 2021
Posted by: JMichael1
I replaced a Keurig K75 Platinum with a K-Supreme Plus. Opening the box the device would not turn on. They sent me a replacement and it lasted 1 year and 2 months before failing to turn on. Definitely not the quality that I had associated with Keurig in the past. The old K-75 that I gave to my son is working.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 19, 2021
We certainly wouldn't expect this from one of our brewers. Our Consumer Care team will be happy to look into this further for you. Can you give them a call please? The number is 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Sheila Scheef
Verified Purchase:Yes
I have had other Keurig with no problems but this one stopped working after two days. Have emailed Keurig, waiting to hear back
Written by a customer while visiting keurig.com
Posted by: Grampadicky
Verified Purchase:Yes
This new model replaces our existing basic Keurig coffee maker. Wow- what a difference! The temperature, strength settings are awesome. The new water pitcher with filter is easier to handle then the older model. Plus it fits on the older models storage rack!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Coffee Lover181
Verified Purchase:Yes
I received the coffee maker as a replacement for the same model that broke. I thank your rep. Ahmed for all his help he was the 5th person I spoke with since January 10, 2022. I'm so thankful that he knew what he was doing and was able to help me.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Poor engineering
on January 31, 2022
Posted by: Alan77564
We are on our second defective machine. Both have lasted 3 weeks until the machine gets stuck on ADD WATER, regardless Ff the reserve being full. It is not a problem with scale but may be related to the design of the reserve and where it attaches to the nipple for the pump. Whatever the case, the machine will decide randomly when it will recognize the presence of water in the reserve and make a cup or it more commonly it will flash ADD WATER regardless.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com