Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: LDL324
Verified Purchase:Yes
I am more than satisfied with this coffee maker.
I would definitely recommend this brewer
I would rate this brewer with 10 stars (excellent)
I believe it is a good value
I would definitely recommend this brewer
I would rate this brewer with 10 stars (excellent)
I believe it is a good value
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Something is wrong
on October 16, 2021
Posted by: Amyecav
I have been a Keurig lover for many years now and was so excited when my parents got me the newest model! However, I am not on my second replacement that is starting to exhibit the same problem the first two had. It will start to brew and then make some sputtering noises, and start to smoke/steam with a smell of smoke, then it will just die. I will then lift the handle and start it again and it will work. The last two died completely within a couple of weeks time. CS was good and replaced the last two but it is frustrating to repeat this process over and over. I love keurig, but I’m getting tired of the same problem over and over.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 10, 2021
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com
Posted by: Akwq
Verified Purchase:Yes
I bought this a couple of weeks ago and it stopped working. Called customer service and they are forwarding a replacement. Hope this was just a fluke.....I have been a Keurig customer for almost 15 yrs....love their coffee machines
Response from keurig.comBy Keurig, Consumer Care, November 10, 2021
We know how important your brew can be. Thanks for giving us a chance to turn your experience around.
Written by a customer while visiting keurig.com
Customer Rating
1
Driving to Strabucks because my Keurig died
on October 20, 2021
Posted by: BAwantshiscoffee
This is my second Keurig. Had my first one for 11 years. Loved it. Decided on the Supreme Plus and after using it regularly and cleaning it every two months, it died after 4 months. Won't turn on. Keurig is going to replace it but won't tell me when the replacement is coming. Won't offer me a different model. When I call, they tell me to check my email and they will send me an email when it is in stock. Really? You have no idea when it will be in stock?
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 10, 2021
Thank you for your review and feedback. We're sorry to hear about your experience. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Another waste of money
on October 26, 2021
Posted by: ErikPMN
Purchased yet another Keurig and it dies just past the year. Thought by purchasing a new product that a reputable coffee maker has designed would last longer. Lesson learner and shared.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 12, 2021
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your K-Supreme Plus coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Posted by: Jonboy_00
Verified Purchase:Yes
Their brewer drips all over my counter top. I can see clear water dripping in front of the coffee stream. Costs too much to be like this…
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 12, 2021
We certainly wouldn't expect this from one of our brewers. Our Consumer Care team will be happy to look into this further for you. Can you give them a call please? The number is 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
Unreliable - Device fails to turn on.
on November 6, 2021
Posted by: JMichael1
I replaced a Keurig K75 Platinum with a K-Supreme Plus. Opening the box the device would not turn on. They sent me a replacement and it lasted 1 year and 2 months before failing to turn on. Definitely not the quality that I had associated with Keurig in the past. The old K-75 that I gave to my son is working.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 19, 2021
We certainly wouldn't expect this from one of our brewers. Our Consumer Care team will be happy to look into this further for you. Can you give them a call please? The number is 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Sheila Scheef
Verified Purchase:Yes
I have had other Keurig with no problems but this one stopped working after two days. Have emailed Keurig, waiting to hear back
Written by a customer while visiting keurig.com