Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Allen Hall
Verified Purchase:Yes
I had the best warranty experience ever with Keurig. I simply called customer service and explained that my Keurig was not producing the correct amount of ounces. The service rep asked me a few questions and even set up my registration account. He explained that my device was still under warranty and would be replaced. He told me to be expecting an email informing me to reply with my receipt copy. I called on a Sunday. Received the email on Monday. New Keurig was shipped Tuesday and the new device was on my doorstep on Thursday. Super fast and no hassle.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: shaw47
Verified Purchase:Yes
Fast and efficient service. Know!edge able customer setvice
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: rosa25
Verified Purchase:Yes
We use the coffee maker on a daily basis - several times a day. We were sad when it died and pleased to have a replacement
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Nkaye
Verified Purchase:Yes
We enjoyed our K Supreme coffee maker and hated when it quit working
But thanks to your customer service people promptly sending us a new replacement we’re back in business
But thanks to your customer service people promptly sending us a new replacement we’re back in business
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Joseph2361
Verified Purchase:Yes
Customer service is the best !!!! Took great care of my needs under warranty replacement
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Kiki52
Verified Purchase:Yes
I bought it nine months ago originally, and it stopped functioning just last month. Called and reported the problem they were very helpful and replaced my Keurig without any difficulty
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Rhona
Verified Purchase:Yes
Love our warranty replacement. We use it multiple times a day and won’t use any other brand. It’s perfect
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Disappointed
on April 19, 2022
Posted by: Anonymous
I bought this coffee maker a few months ago with very high hopes. I love flavored coffee so I figured the multi stream technology will make the flavors a little stronger which it did. I love the hotter setting as well. The problem is, it just stops working. It said to descale it after a month, which I did 2 times. I still says descale and no matter what I do, that won’t go away. It brews incredibly slow and stops working. It totally freezes and I constantly have to unplug and replug it in. My husband is ready to ditch it and go back to our old one. Anyone have any ideas. Can I send it back?
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 27, 2022
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your K-Supreme Plus coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com