Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Mayalillie
Verified Purchase:Yes
Received as a gift and had trouble descaling. Spoke to customer service and they walked me through process to no avail. Sent me a replacement
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Angry to not accept NA
Verified Purchase:Yes
We had to replace this about two months or three months and it stopped working. We called you Help Desk who told us to test this in multiple ways to validate it needed replacent. She realized after the tests we needed a new one. She told us for addtional amount we could have it buy Wednesday- we actully received on Tuesday a day later. The scores below are not for the new one but the old one. I rated the replacement issue as outstanding but was disappointed on teh first one
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Imdzorro
Verified Purchase:Yes
After 7 months our new coffee maker died. We called Keurig and they had a replacement sent out immediately. Great customer support!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Ol Man Rick
Verified Purchase:Yes
This was a replacement for a unit that malfunctioned after 5 days of use (I'd had 4 previous units no problems). Customer svc rep went through the standard list of questions to troubleshoot the problem; no luck. He told me they'd get the approval and send another right away. After a few days I rec'd an e-mail informing me another was being sent. I received it the next day. Super! I've been using my replacement K Supreme Plus maker for a couple of weeks now, no problems. Love the programmability of my preferences, larger tank, and the looks. Really impressed with the customer service.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Raquelina
Verified Purchase:Yes
Loved the service and respond to my replacement, thank you!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Jeff M
Verified Purchase:Yes
I love this coffee maker except when it’s time to descale. I’ve had issues every one of the four times I did it. The last time the machine totally broke down and had to be replaced. The good news that it was under warranty and was replaced free of charge! I keep my fingers crossed that the rescaling goes better with the second machine.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Speedm
Verified Purchase:Yes
We loved our Keurig maker. After rescaling, it would not come back on. Customer service sent a replacement after saying records showed it was still under coverage. A new Keurig arrived. UPS said to put the old one on the porch for pick up on that box.So easy. I used our old carafe coffee maker in the mean time, but my husband complained it didn’t taste as good as our Keurig.
We love ordering our coffee shipments to select our favorite flavors. The convenience of single serve cups is so convenient.
We love ordering our coffee shipments to select our favorite flavors. The convenience of single serve cups is so convenient.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Jimmy Christmas
Verified Purchase:Yes
We bought this after our older Keurig developed problems. For the first time my wife is now using the Keurig every day. The K Supreme Plus seems much easier to use and offers more cup sizes than our original. Also takes up far less space on the counter. We probably make as many cups of hot water as coffee so the additional cup sizes are great.
I would recommend this to a friend!
Written by a customer while visiting keurig.com