Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Jackie38
Verified Purchase:Yes
I was having problems with my Keurig not making a cup of coffee. I call Keurig and they sent me a new maker and I am sending the troubled one back to them with no questions. I'm so happy I had the warranty.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Leo0357
Verified Purchase:Yes
I bought my K-cup supreme in October 2020.
For some reason it failed to work for me in August 2021. I called Keurig and they were great! I had a replacement within a week. Thank you so much!
For some reason it failed to work for me in August 2021. I called Keurig and they were great! I had a replacement within a week. Thank you so much!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Mayalillie
Verified Purchase:Yes
Received as a gift and had trouble descaling. Spoke to customer service and they walked me through process to no avail. Sent me a replacement
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Angry to not accept NA
Verified Purchase:Yes
We had to replace this about two months or three months and it stopped working. We called you Help Desk who told us to test this in multiple ways to validate it needed replacent. She realized after the tests we needed a new one. She told us for addtional amount we could have it buy Wednesday- we actully received on Tuesday a day later. The scores below are not for the new one but the old one. I rated the replacement issue as outstanding but was disappointed on teh first one
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Imdzorro
Verified Purchase:Yes
After 7 months our new coffee maker died. We called Keurig and they had a replacement sent out immediately. Great customer support!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Ol Man Rick
Verified Purchase:Yes
This was a replacement for a unit that malfunctioned after 5 days of use (I'd had 4 previous units no problems). Customer svc rep went through the standard list of questions to troubleshoot the problem; no luck. He told me they'd get the approval and send another right away. After a few days I rec'd an e-mail informing me another was being sent. I received it the next day. Super! I've been using my replacement K Supreme Plus maker for a couple of weeks now, no problems. Love the programmability of my preferences, larger tank, and the looks. Really impressed with the customer service.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Raquelina
Verified Purchase:Yes
Loved the service and respond to my replacement, thank you!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Jeff M
Verified Purchase:Yes
I love this coffee maker except when it’s time to descale. I’ve had issues every one of the four times I did it. The last time the machine totally broke down and had to be replaced. The good news that it was under warranty and was replaced free of charge! I keep my fingers crossed that the rescaling goes better with the second machine.
I would recommend this to a friend!
Written by a customer while visiting keurig.com