I bought the Kerugh and after descaling it would not turn on. I contacted customer Service and received a prompt replacement. Awesome customer service. Very helpful with process. Promptly received the new machine. Thank you
So I own 3 of these and one stopped working within 6 weeks of the purchase date. I called keurig customer service and told them what was happening. Together we did some trouble shooting and when nothing worked the representative said that she had already ordered a warranty replacement. I love my machine and the new one works great thus far.
This is the best all around Kuerig coffee maker ever made up to this point. The new multi stream technology makes the K-cups much stronger. Solid machine and easy to use. Very happy with it.
I had mine for a year and something happened. I made the call and because I was in the system, was sent a new one immediately! Couldn't be happier, Thank you for such great customer service Keurig!!
Original purchased machine just quit working after about 6 months - totally dead. I called Keurig expecting to be told a minor fix. Instead, Keurig sent me a brand new coffee maker, telling me just to dump the one I had. New coffee maker has continued to work perfectly.
All is well until you use the refillable K cup. No matter what it makes a huge mess and splatters everywhere. This is my second unit and it is obviously a manufacturing problem. If you use a regular pod all is well. Design, brewing options and size of the machine are all super.