Bought this model and LOVED it...for a few months. The Descale light came on (even though we only use filtered water and keep their filter fresh). Went through all the steps to clean/clear it but Descale never went away and not long after it died. Repeat this a second time and then a third time....we really wanted it to work. Each one died an early death (just the two of us using it once daily) and we kept trying until strike 3.
I received this about a month ago. It has great water capacity to brew many cups without refilling constantly. Great multiple cup size choices as well! Love it!
I throughly enjoy my morning coffee with the new multi brew system. However the de-scaling process still remains a problem, and has been going back two Supreme Plus machines. While following Keurig de-scaling instructions, on completion, descaling alert fails to go off, thus resulting in my current warranty replacement. Should it re-occur with current machine, I will be forced to search for a another type of brewer.
I bought the k supreme plus coffee maker a while ago and it stopped working. I called customer service and within days had a replacement after I submitted the necessary paperwork. Easy peasy!! Keurig stands behind its products!! The best!!
I am on my fourth one in 7 months. The first one died after 2 months. The replacement just didn't work at all, the next one died after a few weeks and only brewed like 2 ounces, and now another replacement has died after about a month. While I am glad the supply the replacements when it dies, I am really sick of this model. I have never had so many issues.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 20, 2022
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with this!