Our 3 month old Keurig stopped working after it was cleaned. I contacted the customer service department and had no problems getting a replacement Keurig. It was shipped and delivered within 3 days. Great coffee maker and easy to use.
I do not like this brewer at all and am going to call the company about a refund. I've pulled an old Keurig out of the closet that has the original single injection brewing system - that is so much better and much better tasting coffee. Newer is not always better, Keurig!
First of all , I want to say what a great company Keurig is . I made one phone call , and Juan said we are going to send you a new machine! I was in aw and said ,”Really? “. He gave me the particulars , and after I learned how to send paperwork back, I received my new KEURIG WITHIN A WEEK!! Am thrilled with my new coffeemaker. Thank you
This is the 2nd replacement for a machine I purchased over one year ago. The original purchase lasted about 3 months; the second one a month. This one so far is working properly. I love the machine but seems the design may not have worked initially and was making the machine unworkable after a short period of time. Let’s hope this one continues to work properly.