I love the Keurig was replaced and once the appropriate department reached back to me it was resolved immediately. However it took over 3 phone calls for over a week for someone to finally get back to me to replace it.
Looks and brew very nicely. Large water reservoir is great. My first one only lasted 4 months, would not power back on after descaling. Very disappointing However I was mailed a replacement within 10 days, so I'm hoping this one has a longer lifespan.
Had this keurig for just under a year. It wouldn’t power on. While disappointed in the short product life, I’m super happy with Keurig’s customer service. After a few short questions, a new coffee maker was sent and received 3 days later. Thank you!!!!
Probably the best customer service experience I've ever had. My kcup unit stopped working. Tech support walked me thru some remedies with no success. They instantly started the replacement process.