Relatively new machine. Descale light came on. We descaled. Descale light stayed on. I called to ask how to remove the descale indicator. Their process did not remove the light. They sent me a new machine overnight with a return label. So easy. Great service!!!!
We have used KEURIG coffeemakers for many years. We bought our newest one in October 2020 & love it! Earlier this month, as we were descaling it, per directions the pot died. We didn't know why, but called KEURIG's customer service number, spoke to the nicest representative & within 4-5 days had our brand new coffee maker. The customer service & integrity of KEURIG is unsurpassed by anyone we have come into contact with in many years!
My original Keurig didn’t want to work one day. I tried everything the material for troubleshooting told me to do and then called Keurig. They took my information and within a week I had a brand new one. N/C. Of course it was still under warranty, but they were the nicest people.
Bought my K Supreme in February 2021. Descale would not clear after trying all options listed and would not brew correctly either. Called and got help immediately. Had my keurig registered and it was replaced quickly and received it a week later. Thank you!
I have been using Keurig machines for my coffee brewing for more years than I can remember. They just keep getting better and better at it. This machine is the best yet. The brewing options of the K-Supreme Plus are amazing....and they work. My wife and I can each have our brews exactly how we like them (and they are very different).