The reason I am giving this only 3 stars is because it had to be replaced within the first year of the original purchase because it just stopped working. This was a very low-use machine - it has probably been used less than 10 times. For it to stop working makes no sense. I will, however, say that the replacement process was seamless.
Everything seems to be working fine been brewing for a couple weeks the only issue or challenges the water container it should have been locked in a little bit better I believe it has a detent towards the front. Fits against the Brewer but looks like I should have been further forward so it could have a wrap around the back and lock in place and not give you a add Water error when it's full but I positioned it on the counter such that I put something against it keeps it engaged so I don't get that hair or anymore. I like that it has all the different options for sizes for ounce up to 12 oz and that you can set the strength and water temperature.P.S. there is going to be coffee in heaven this way Hebrews is in the Bible and us men are going to be doing the work, using God's recipe amen
Awesome!!! 5 drip system is a vast improvement over original design, which was already good, I grind my coffee frash and use a metal replacement pod instead of prepackaged dry k cups. Works awsome! full flavor brew at 12oz... perfect my friends, if you liked origenal will love upgrade for sure.
I really like the model even though this is my 3rd in 4 years. Pros is it brews a really good cup coffee. Cons it does give a full 12 oz. And there is a defect with the descale mode. The last two both stopped working completely during the descaling process. The unit will over heat even if you give it time between runs. First time I thought it was my error even though I followed the instructions and used the recommended products. Second time I knew it was a defective issue because it happened just like the first time.
Great upgrade to our previous Keurig that stopped performing optimally after 3+ years of daily use. Love the larger capacity water reservoir (with handle) and the other parts feel heavy duty. Definitely a wonderful new addition.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, May 8, 2025
We are so glad to hear that you are back to brewing with your new K-Supreme Plus coffee maker! Enjoy!
We just received a replacement for the Keurig we purchased in October 2024 and this is not working properly either. We have had this brand new machine for 2 weeks and the pods are overflowing, getting stuck in the machine and the Keurig turns off. I am so disgusted at this point. I wish I could put ZERO stars!!!!