My old Keurig just died and my new machine is not dispensing a 12 oz cup. It only comes out as an 8 oz cup and when I sent in a message about it doing that, all I got back was a canned message about checking the FAQs. Now I need to follow up yet again to try to get it fixed.
Response from keurig.comBy Keurig Consumer Care, October 3, 2025
Thank you for sharing your review. The behavior you’ve described certainly isn’t typical, and we’d appreciate the opportunity to help resolve the issue. At your convenience, please contact our Consumer Care team at 866-901-2739, we look forward to assisting you.
I had 2 smart coffeemakers. Th3 first one died the second was a warranty replacement. The wifi in my house didnt connext with the coffeemaker. I got a third coffeemaker replacement which stopped working after 2 weeks. I called Keurig and complained it was only brewing a half inch of coffee. Keurig is sending me a replacement maker. I hope the 4th one works well.
This is a great coffee maker. We are enjoying the temperature and strength controls.
Response from keurig.comBy Keurig Consumer Care, October 2, 2025
Thanks so much for your review! We're thrilled to hear you're enjoying your K-Supreme Plus coffee maker and making the most of the temperature and strength controls — it’s a great way to customize every cup just the way you like it. Happy brewing!
Second time s new coffee majer failed just over the warranty period.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, October 1, 2025
We’re sorry to hear that this has been your experience, and we truly appreciate you bringing it to our attention. We take pride in the quality of our products and stand behind them with confidence. Our coffee makers, and the components within, are thoughtfully designed and rigorously tested to ensure lasting performance. As you may know, all Keurig home coffee makers come with a one-year warranty. If your brewer encounters issues after that period, we still encourage you to contact our Customer Care team at 866-901-2739. We’re always here to support you and provide troubleshooting guidance!
This coffee maker makes the best tasting coffee. I have been a long time Keurig owner and the multi stream technology is a game changer. I like the fact that you can easily prepare iced coffee as well.