Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
Stopped Working Entirely Won't Turn On
on April 18, 2023
Posted by: Melon2580
I have only had mine a couple of years, maybe 2-3 years. It is the same stainless steel model. I went on vacation, stopped using it for 8 days and came back and turned it on. I ran one cycle to flush out old coffee and stagnant water. It brewed a small cup and then just died. I mean died. No lights, no circuit, no power. Dead to the world. I watched a YouTube video with a guy fixing the circuit and resetting a small component and then he showed a 25-minute fast-forward of taking apart the machine to get to that component. It's pretty silly. I'm not sure I want to waste my time under the hood for a possible fix. This is a pretty unreliable product from what I can read here and I second those customer thoughts.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 20, 2023
We're sorry to hear that you have experienced problems with your K-Supreme Plus coffee maker. Have you spoken with our Consumer Care team? The number is 866-901-2739, we'd be more than happy to help!
Written by a customer while visiting keurig.com
Posted by: Littmad
Verified Purchase:Yes
Got 2 of these about 5 months ago and we love them. My wife will be staying in a long term health facility for several months and I got her one of these so she can have a little piece of home there with her. She loves her coffee and was very happy she was taking "her own" K-Supreme with her.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Doesn't live up to it's features
on August 11, 2020
Posted by: Max57
I bought the new K-Supreme Plus due to it's supposed enhanced flavor regarding the 5 water ports and the strength adjustment. I found that regardless of what strength setting is selected, the coffee tastes the same. I also have the Keurig 2.0. The new K-Supreme Plus doesn't deliver any additional flavor then my 2.0. The Supreme Plus is a beautiful machine, but it's advertised enhanced flavor abilities are not evident at all!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, August 12, 2020
This is not the experience we would like you to have with your K-Supreme Plus. Please contact our Consumer Care team at 866-901-2739 so we can help you.
Written by a customer while visiting keurig.com
Customer Rating
5
The new and improved way to the best coffee ever
on July 11, 2023
Posted by: Snapper
Verified Purchase:Yes
Easy to operate. Programmable for your liking or perhaps your significant other. The multi stream technology is definitely worth investing in. Keurig make wonderful coffee machine's.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, July 27, 2023
Thank you so much for your kind words! We love that both you and your significant other can enjoy your own uniquely perfect cup of coffee, with the enhanced customizable features available on your K-Supreme Plus SMART coffee maker!
Written by a customer while visiting keurig.com
Customer Rating
2
Disappointed - slow brew, not more flavorful
on August 14, 2020
Posted by: Williasp
As a very long time Keurig user (well more than 10 years), I was intrigued by this new product and the promise to provide a more flavorful brew as a result of the multiple water streams. The machine itself is sleek, well-built and has nice controls. However, it brews much slower than my current Keurig machine and the brew is no more flavorful or hotter. It also streams out a bit of clear water prior to delivering the darker brew. My wife and I both prefer the brew from our current machine. That's very disappointing because we had great expectations. I plan to return the product, which is something I very rarely do.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, August 17, 2020
We appreciate your review and are sorry to hear that the new K-Supreme Plus coffee maker did not meet your expectations. We will pass your feedback onto our engineering and quality teams for review. If you ever need assistance with any of our products going forward, please do not hesitate to reach out to our Customer Service team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.
Written by a customer while visiting keurig.com
Posted by: Chief 93
Verified Purchase:Yes
Was surprised at how easy the machine was to program both of our espresso tastes. This replaced another Keurig machine, that was still operating every day.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, July 28, 2023
We're delighted to hear that you are both enjoying the perfect cup of coffee with the K-Supreme Plus coffee maker. Thank you for brewing the love!
Written by a customer while visiting keurig.com
Customer Rating
1
Terrible
on October 15, 2023
Posted by: JJoines
Died after 5 weeks of use. Very disappointing to us.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, October 16, 2023
In this case we strongly suggest that you contact Consumer Care at 866-901-2739. We're here to help and we want to get you back to brewing!
Written by a customer while visiting keurig.com
Posted by: Already taken
Verified Purchase:Yes
I have had 3 or 4 Keurigs now and this is my favorite one. It is very quiet and brews quickly. Love the handle on the water reservoir. Always take our Keurig with us when we vacation, so appreciate the small size.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, July 19, 2023
Thank you for sharing this! We’re so glad to hear that you’re enjoying your new K-Supreme Plus coffee maker. Happy Brewing!
Written by a customer while visiting keurig.com