Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Bnmuffin
Verified Purchase:Yes
I had a problem with my Keurig. I contacted customer service and we determined that it should be replaced. The replacement arrived very quickly and I am very happy to have mm Keurig back again.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: AunTieD
Verified Purchase:Yes
I bought the original coffee maker at a big box store and after 3 months by using bottle water the machine could not be cleared from the message "decalcify". I used all the products recommended to clean the machine several times, but it did not work. The message kept reappearing. Called the company and they immediately helped, sent a new machine within days. Can't be happier with customer service. Hope that this replacement coffee maker will be better.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: JimmyCricket
Verified Purchase:Yes
Replacement is as good as the original. Minor problem with descale function, Keurig replaced with new unit.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Fast Fingers Eddy
Verified Purchase:Yes
I had a slight problem with my Keurig, and the people with whom I dealt were kind, fair, and ever generous. They were great!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: FooshCoffee
Verified Purchase:Yes
We have had Keurigs for many years now, and every so often we get a dud. This is the case with this new one, the Brewer is so agonizingly slow to pour a cup of coffee. It takes about 4-5 minutes to brew a cup.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: TJEbert
Verified Purchase:Yes
Shipping was fast, set it did a test of just water to run through first. Hit 12oz and it only brewed about 3oz. Tried brewing again a few times and I can’t get a full cup at all. It only brews a couple ounces. Will be calling again.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Overly complicated descaling process
on July 26, 2021
Posted by: dsmcclin
I have had my Keurig now for about 9 months. At first no issues, but it started giving me descaling prompts everyday over the past month. I looked up descaling, found a link, did what it said. But the prompt didn't go away. Called customer service and found out that the model has a specific descaling mode you have to enter and that there is no way to clear out the descale message even if you already did it. So I had to spend another hour going through the whole process again, including a 30 min "rest" period for the brewer to the pump wouldn't overheat.
Overall I would look at buying a lower maintenance brewer that doesn't make you do things over and over but instead gives you the option to clear the message. I know this is minor, but when you end up wasting multiple hours in your day on a coffee maker due to the manufacturer's process, well, it's annoying.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Victory61
Verified Purchase:Yes
We had problems with our first Keurig..Called customer service and they took care of our problem by sending us a brand new replacement..It arrived in excellent condition in just a few days..Very happy with the warranty replacement..
I would recommend this to a friend!
Written by a customer while visiting keurig.com