Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: tex42
Verified Purchase:Yes
My Keurig was only a few months old when it just quit. Tried everything but no luck. Since it was still under warranty I called Keurig and was told how to request a replacement. Was easy and I had a new Keurig within a week.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Saxman52
Verified Purchase:Yes
I purchased this to replace my Keurig Elite purchased in 2018. Mistake. The Keurig Elite is their best coffee maker. In a side by side comparison I did at home, the Elite outperformed the K-Supreme in every aspect, and I didn't start getting coffee grounds with every cup as I did with K-Supreme, which of course effected the taste in a negative way. Also because of that problem, if I wanted to dispense hot water for tea or whatever, I had to run two 8 oz. "cleansing" cycles to remove most of the grounds. Keurig NEEDS to go back to the drawing board with this one. Totally unacceptable. I returned the K-Supreme.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 8, 2022
We understand your frustrations and are sorry to hear you returned your K-Supreme Plus coffee maker. If you ever need assistance with any of our products, please do not hesitate to reach out to our Consumer Care team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.
Written by a customer while visiting keurig.com
Posted by: TomUSMC
Verified Purchase:Yes
It replaced one that stopped working. the on button stopped working. after calling and following all directions it was still dead. the company replaced it.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: DNev
Verified Purchase:Yes
I’ve had quite a few of these that have been problematic but the customer service I receive outweighs the issues
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Elvs
Verified Purchase:Yes
We were very surprised at how easy it was to replace my K- Supreme Plus! I really enjoy the variety of options in the mornings and when I couldn't get it rebooted, it broke my heart. Thank staff for your quick friendly help. My replacement arrived sooner than expected.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Joann 24
Verified Purchase:Yes
I received my Keurig as a gift for Christmas. After 6 months of use the machine developed a problem that could not be fixed. I received a brand new Keurig within one week, no hassle at all. Thank you so much
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Not worth the money
on May 24, 2022
Posted by: Zoey23
This is the second one of these I have bought. The first one worked well for about 3 months. They I descaled the machine like it told me too but the descale message never went away. After about a month of it flashing at me it stopped working all together. Now I am on my second one just thinking the first one might have just been a dud. But unfortunately this one is doing the same thing. I have descaled this one three different times and it is still flashing at me. So just waiting for it to die. Very disappointing since these are not cheap to buy. When this one dies I will go with a different brand!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Nvchel
Verified Purchase:Yes
Love the way my coffee taste and smells every morning
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care , May 23, 2022
We're so happy we could make your mornings better! Thank you for sharing!
Written by a customer while visiting keurig.com