Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
2
Overly complicated descaling process
on July 26, 2021
Posted by: dsmcclin
I have had my Keurig now for about 9 months. At first no issues, but it started giving me descaling prompts everyday over the past month. I looked up descaling, found a link, did what it said. But the prompt didn't go away. Called customer service and found out that the model has a specific descaling mode you have to enter and that there is no way to clear out the descale message even if you already did it. So I had to spend another hour going through the whole process again, including a 30 min "rest" period for the brewer to the pump wouldn't overheat.
Overall I would look at buying a lower maintenance brewer that doesn't make you do things over and over but instead gives you the option to clear the message. I know this is minor, but when you end up wasting multiple hours in your day on a coffee maker due to the manufacturer's process, well, it's annoying.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Victory61
Verified Purchase:Yes
We had problems with our first Keurig..Called customer service and they took care of our problem by sending us a brand new replacement..It arrived in excellent condition in just a few days..Very happy with the warranty replacement..
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Not worth the money
on July 26, 2021
Posted by: cat80
Last week, I returned my second keurig supreme plus because it stopped working, just like the first one. Very frustrating to upgrade to a newer model and go through 2 of them in less than a year.
Keurig offered a replacement however I went back to the keurig k-elite which is the one I had before. Sometimes it’s good to stay with the old-school items.
Cathy Kennedy
Keurig offered a replacement however I went back to the keurig k-elite which is the one I had before. Sometimes it’s good to stay with the old-school items.
Cathy Kennedy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: SPIDERKILLS
Verified Purchase:Yes
This is my 3rd unit in less then a year. They just stop working, not sure why. The first one stopped working after I cleaned it. The second one just stopped working no reason why. Keruig sent me a new one but if it happens again I want a different model .
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: rara123
Verified Purchase:Yes
We use our Keurig daily. When our machine stopped working, the Keurig team was able to get us a replacement the next day!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Bruce J
Verified Purchase:Yes
Perfect size for countertop and with multiple coffee piercing, delivers great tasting coffee.
Also works well with tea and create quick, hot water. The design makes I a great conversation starter for your next party.
Also works well with tea and create quick, hot water. The design makes I a great conversation starter for your next party.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: csufsu
Verified Purchase:Yes
The old unit did not work after I tried to use it without the water reservoir being in place. I made a call to Keurig, the rep asked for the serial number and then offered a replacement. The return mailing label arrived via email the same day and the new unit within 3 days. I could not have asked for better service. Incidentally, we love this unit. It is the third Keurig we have owned and the best - love it not heating water unnecessarily.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Ed minishak
Verified Purchase:Yes
Bought a few moths ago stopped working no questions asked. No receipt
They sent a new replacement within days
They sent a new replacement within days
I would recommend this to a friend!
Written by a customer while visiting keurig.com