Speaking with your representative was a pleasure. He was knowledgeable and pleasant. The only thing I was displeased with was that after having two machines that were defective and offering to pay extra for a different style unit, I was told that I had to accept the same style unit. Hopefully it will be no problem. The first cup of coffee that I tried to make had coffee grinds all in the cup so it had to be discarded. The delivery of the replacement coffee was uneventful.
I had a problem with my Keurig. I contacted customer service and we determined that it should be replaced. The replacement arrived very quickly and I am very happy to have mm Keurig back again.
I bought the original coffee maker at a big box store and after 3 months by using bottle water the machine could not be cleared from the message "decalcify". I used all the products recommended to clean the machine several times, but it did not work. The message kept reappearing. Called the company and they immediately helped, sent a new machine within days. Can't be happier with customer service. Hope that this replacement coffee maker will be better.
We have had Keurigs for many years now, and every so often we get a dud. This is the case with this new one, the Brewer is so agonizingly slow to pour a cup of coffee. It takes about 4-5 minutes to brew a cup.
Shipping was fast, set it did a test of just water to run through first. Hit 12oz and it only brewed about 3oz. Tried brewing again a few times and I can’t get a full cup at all. It only brews a couple ounces. Will be calling again.