Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Kevin Mic
Verified Purchase:Yes
The machine has broken twice after decaying but the company replaced it quickly. There must be an issue
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Great...but...
on June 1, 2022
Posted by: Bob6
Replaced our old Keurig with this. GREAT cup of coffee. The multi-stream feature is great! And 3-1/2 months on, it just died during descaling. A LOT of people are observing this. Keurig clearly has a design problem with this model.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 10, 2022
Hello Bob, thank you for your review and feedback. This is definitely not the experience we want you to have with your K-Supreme Plus coffee maker. Did you reach out to our Consumer Care team about this? Please give them a call at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Posted by: SGlavoc
Verified Purchase:Yes
My Keurig K Supreme Plus stopped working 10 months after I bought it. The customer service team quickly assisted me and they mailed me out a replacement coffee maker right away! Thank you!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: gideon
Verified Purchase:Yes
My wife purchased this model for me for Christmas 2021. It great for so gle serve cups. The problem was after running the "descale " operation the descale note did not go away. Prompt replacement was a phone call away. Thank you customer service department.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: zippo
Verified Purchase:Yes
I bought my first K-Supreme Plus Single Serve coffee Maker on February 26, 2022. The first time I ran the descale program, the server would not restart. I immediately called the company, and after sending all the pictures and info they requested (THREE TIMES), they promptly sent me a replacement maker.
Written by a customer while visiting keurig.com
Posted by: Evelyn J
Verified Purchase:Yes
I called Keurig because mine would not turn on. The customer service rep was so helpful and patient with me while I got my model number and tested the outlet to be sure that was not the issue. I emailed a picture of my Keurig, the model number and the receipt. This was on Sat. May 14th. I had my replacement on Weds., May 18th! I love my Keurig K-Supreme Plus!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Crest from
Verified Purchase:Yes
This is the third machine that I have had…all due to poor craftsmanship. Worked fine until had to descale and then the machine just completely goes dead. Has happened to two friends as well. Mentioned it to representative and they said the would “pass on” my concern. Asked for an online credit instead of a new machine…NOPE. No longer a Keurig customer.
Written by a customer while visiting keurig.com
Posted by: PreacherMan
Verified Purchase:Yes
We purchased our Keurig at a big box store. I got one cup of coffee from it and after that only drops of water. The Keurig company replaced it but the process was frustrating to say the least. Pictures of the machine (front and bottom) picture of receipt (3 times they claimed they couldn't read it), a handwritten note and FINALLY they approved a replacement. I get it that they can't trust everyone but it was frustrating for sure. We did get a replacement and we love the machine. Great coffee. Quiet and quick.
I would recommend this to a friend!
Written by a customer while visiting keurig.com