Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Renee B
Verified Purchase:Yes
As soon as my coffee maker stopped brewing, I called customer support. They walked me through all the possible steps to help resolve the issue.Thankfully, the brewer was under warranty, and I received a replacement brewer within a couple of days. Absolutely, the best Customer support team around. I love the company stands by their product. Thank you!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: aysenu
Verified Purchase:Yes
I have had Keurig machines for a long time and I really love this one the best so far. The features of strength, temp and over ice are wonderful, but the many size options and the 5 hole water percolator is the best. I think it brews way better and worth the money. This is the second one I have had in this model because the first one stopped fully closing after 1 year, however I am more than willing to give it another try because I do love the features (and Keurig has AMAZING customer service so I highly recommend it)!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: dj727
Verified Purchase:Yes
I have always had a good experience when dealing with Keurig's customer service department. They are always friendly, knowledgeable and efficient. They honored the warranty on my coffeemaker and replaced it and shipped it at no cost to me.
Written by a customer while visiting keurig.com
Customer Rating
1
Horrible machines. Had two die within a year
on June 2, 2022
Posted by: Coffee deprived again
I bought my first machine and it lasted less than 6 months before it lost power and wouldn't turn on. It constantly said "Descale" even though I did then it just lost power and died. It took a month and some hoops to jump through, but they sent me another one. Now, 6 months later this one has done the exact same thing. It constantly says Descale right from the start even though it's been thoroughly cleaned and now it's lost power and won't turn on. These machines are cheap so you'd think they'd last longer but to have it happen twice in a row is unacceptable. Never mind the fact that I can't have my much needed coffee and I'm stuck with a bunch of useless Kpods I can't use.I thought Keurig was a good brand?
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 10, 2022
We are sorry to hear about the issues you have faced with your replacement coffee maker. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help!
Written by a customer while visiting keurig.com
Posted by: RandyM
Verified Purchase:Yes
Our old coffee maker was on it last leg, although it had served us well for a dozen years. I researched current offerings and decided on this one. I’m glad I did! The coffee is much better in our new brewer!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care , June 6, 2022
Hello Randy and thank you for your review. We're so glad your coffee is tasting as delicious as ever with your new K-Supreme Plus coffee maker! Happy brewing!
Written by a customer while visiting keurig.com
Customer Rating
5
I love my Keurig!
on June 2, 2022
Posted by: krystalh55
I love my Keurig! It's my 5th one and I have bought this same one twice. The size really helps with space constraints!
Written by a customer while visiting influenster.com
Posted by: John E
Verified Purchase:Yes
Had a problem develop with my coffee maker. Resolved my problem with one call. Had a new machine within 3 days. Fantastic service.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Val52
Verified Purchase:Yes
The agent ID'd the problem with my brewer & the replacement arrived 5 days later. And I didn't have to send back the old one.
I would recommend this to a friend!
Written by a customer while visiting keurig.com