Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
Great Coffee Machine if it would just work
on February 22, 2021
Posted by: sandi127
Purchased my first K-Supreme in October of 2020. Made awesome coffee. 4 wks later it died. Would not turn on no matter what I tried. Got a replacement unit in December. It is now Feb 22 2021 and guess what. It died just like my first one. It is a shame as this one of their best coffee machines. It just does not last longer than a few months.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 23, 2021
Hi Sandi, this is not the experience we would like you to have with the K-Supreme Plus coffee maker. Please contact our Consumer Care team at 866-901-2739 so we can help you.
Written by a customer while visiting keurig.com
Customer Rating
1
Stopped working
on February 24, 2021
Posted by: Becca09
I loved this machine until it stopped working. Descale message came on, attempted to descale and now my machine won’t turn back on. It’s completely dead.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 2, 2021
We're sorry to hear about this, Becca. Our Customer Care team would love the opportunity to resolve this and can be reached at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
Disappointed
on February 28, 2021
Posted by: Hodgepodge
I purchased this coffee maker about a week ago. I had it for 2 days and it stopped working. It wouldn't even turn on and I tried using several different outlets and checked my fist box. The problem was the coffee maker. I have upgradedy Keurig every 3 -4 years and I pass the current one to family members. I had already given my K250 so I was left with no coffee maker. I am so disappointed in this company right now. I read other reviews about the coffee makers suddenly stop working, but with the experience I've had with the products I figured - no way that can happen. Now look at me. I called customer service and they are sending me a new one but I can't shake the fact that this happened and if I even want to own a Keurig anymore. I really hope this new does not go out too. I am not confident in the product right now. If this happens again, I just want my money back and I'm done with Keurig
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 3, 2021
We know how important your brew can be. Thanks for giving us a chance to turn your experience around.
Written by a customer while visiting keurig.com
Customer Rating
1
Stopped working
on February 28, 2021
Posted by: Dwiles
I bought the coffee maker in October 2020 but only started using it about a month ago and it's already stopped working. It won't power on and it's not the power source. So disappointed as the last Keurig lasted for years and I was very pleased with the features. I don't recommend this one and probably won't purchase another Keurig
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 3, 2021
In this case we strongly suggest that you contact Consumer Care at 866-901-2739. We're here to help and we want to get you back to brewing!
Written by a customer while visiting keurig.com
Customer Rating
1
Not happy
on March 8, 2021
Posted by: LuDavenport
I brought this as a Christmas gift! About two weeks it just stopped working! No 1 800 number!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 17, 2021
If you need assistance please call us at 866-901-2739 . We would love to resolve this issue for you.
Written by a customer while visiting keurig.com
Posted by: JeannieB
Verified Purchase:Yes
Menu buttons are easy to see and punch. Brewing process is right there on top of the coffee maker with the ability to change settings quickly and easily without having to drill down in multilevel menus. Brewer heats really fast compared to our prev models. There is a huge water reservoir and the brewer doesnt take up a lot of cabinet space. Im very happy with my purchase.
Written by a customer while visiting keurig.com
Customer Rating
5
Excellent Brewer!
on March 27, 2021
Posted by: Jabo3576
Speaking as a coffee connoisseur.I would say this brews a much better cup of coffee then previous brewers ever could do a cup of coffee. I love me a french press, with fresh ground coffee too.
This design of multi port stream, brings this whole pod coffee thingto a whole new level. Keurig coffee was a quick fix cup of Java in the mornin'. This is a very good cup of coffee now. It's not a french press, I can't take anything from that. But for a pod coffee system. That is quick. This is an amazing cup of coffee.
For as amazing of a brewer this is. It could still be improved. For suggestion. I'd like to see 14 ounces availible for sure. Amongst other idea's. Multi-stream is the wave of the future for quick brew systems. Thank you for the much needed improvement!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Splatters every where
on April 11, 2021
Posted by: CRGast
I bought this coffee maker and love the coffee maker but it splatters coffee everywhere. It makes a huge mess while making any size cup of coffee. Coffee splatters all over kitchen counter.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com