The only complaint I have is that I bought the Keurig kit to do the maintenance that the previous coffee maker required and I used it, and then the coffee maker broke down :( , and you did not support to send a maintenance kit for the next time this new coffee maker will require and i just spent my money buying this kit and wasting it on the last coffee maker that broke
Over the past 10 years I have had Keurig machines that I was and still am in love with. These others are at your vacation home and still work beautifully today. Unfortunately, this model is discontinued so I could not purchase another for my home. I am sorely disappointed in the K- Supreme. No one drinks coffee in my home but me and I religiously service my machines and alas they just stop working. I made certain that I registered this new replacement as I am just waiting for it to croak. I know 3 ladies that have had nothing but problems from their K-Supreme as well. I am not impressed with this model At All.
We loved our Keurig machine and it died after about 11 months. We were very sad as it was a big part of our morning routine. My husband contacted customer service on a holiday weekend on a Sunday and much to my surprise he was able to connect with a rep for support. Later that week we received a replacement for our unit that died.