Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
Didn't even get to use!
on January 18, 2021
Posted by: Rach2
I was very excited to get this machine with the new multistream technology. I opened the box, followed all directions, and started the machine. It turned on, the screen said it was brewing, and then turned off. It smelled like burning plastic and would not turn back on no matter what I did. I have now read MANY reviews that are similar to mine and that many of these machines are defective upon purchase. I am very disappointed and will not be buying another.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Valencia2021
Verified Purchase:Yes
Broken after 2 days. Electric component on/off will not turn on. Second time to replace a Keurig
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Terrible
on January 25, 2021
Posted by: Wave99
Purchased 3 months ago machine has had me descale twice (which HOW?) each time I've used the proper descaling solution no vinegar short cuts, and i still get a 2 oz cup of coffee that is supposed to be 12 oz. it will brew properly with out a pod but is a terrible machine overall.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 28, 2021
Thank you for your review. We are sorry to hear that you're disappointed in your purchase. That’s certainly not the experience we want you to have. The behavior that you’ve described in your review is certainly not typical of the coffee maker. We would love to find a resolution that suits your needs. Please call our Customer Service team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you. We look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
1
Not worth the money
on January 25, 2021
Posted by: Heather828
Purchased this item a month ago, almost to the day, and it quit/died/is no more. Very disappointed!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 29, 2021
In this case we strongly suggest that you contact Consumer Care at 866-901-2739. We're here to help and we want to get you back to brewing!
Written by a customer while visiting keurig.com
Customer Rating
1
Stopped working after 2 months
on January 27, 2021
Posted by: OESmom
At first I loved this coffee maker. But I noticed the coffee brew want as hot as my older Keurig. I still kept because the design is stunning but then- out of nowhere- it died!!! I tried to turn it in and it just started to get hot!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 31, 2021
We're sorry to hear that you have experienced problems with your K-Supreme Plus coffee maker. Have you spoken with our Customer Care team? The number is 866-901-2739, we'd be more than happy to help!
Written by a customer while visiting keurig.com
Customer Rating
1
on my second one
on February 6, 2021
Posted by: one more cup
This is my second one which was replaced under warranty. This one just stopped working not brewing full pot or singe cup.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 10, 2021
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Customer Care team please? The number is 866-901-2739 and we are here to help!
Written by a customer while visiting keurig.com
Customer Rating
1
Don't bother with the k supreme
on February 7, 2021
Posted by: Coffee 4 life
Not even two months. Did the recommended cleaning and descale the coffee comes out like brown water. I never descale or cleaned the original Keurig and it went for several years. Now I'm out the money and a good cup of coffee. Now I understand why people go to coffee shops so much.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 10, 2021
In this case we strongly suggest that you contact Consumer Care at 866-901-2739. We're here to help and we want to get you back to brewing!
Written by a customer while visiting keurig.com
Posted by: Skinny Girl 40
Verified Purchase:Yes
I have had this Keurig about 2 weeks and it's Great! I really like all the wonderful features.
Strength, heat and size of cup, with 5 different options. The K-Supreme Plus really does make a stronger more bolder cup of coffee. Thanks Keurig!
Strength, heat and size of cup, with 5 different options. The K-Supreme Plus really does make a stronger more bolder cup of coffee. Thanks Keurig!
I would recommend this to a friend!
Written by a customer while visiting keurig.com