Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Cetta
Verified Purchase:Yes
Absolutely love this Coffee Maker! And it looks so pretty on my coffee station area.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: nasima
Verified Purchase:Yes
I love it, great for seniors, so easy to handle, and makes a smoother coffee.
thank you
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: OzzieMike
Verified Purchase:Yes
Our K-Supreme Plus coffee maker, purchased in January 2021, began failing about 3-1/2 months afterwards. (This despite descaling it regularly as per Keurig's instructions). At first, the coffee maker began making less than the programmed brew size. Then it began brewing only a few drops before ending the brew cycle. Running the descale program, at this point, seemed to help for a couple of minutes, but then the coffee maker would not power on at all.
I immediately called Keurig customer support. After running thru a couple of troubleshooting steps, the rep confirmed the coffee maker needed to be replaced. She said I'd get an email requesting a photo of the receipt or a photo of the coffee maker's serial number, which I provided within an hour.
Approximately 7 days later I received an email indicating a warranty replacement coffee maker was being sent, and three days after that the replacement unit arrived. I did have to send the failed coffee maker back to Keurig, which was easy because they provided a link for UPS to scan and print the mailing label. (No charge for the UPS return)..
So while I'm disappointed the coffee maker failed after less than 6 months, I'm super happy Keurig honored their warranty and replaced the unit quickly.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Little Jo From Kokomo
Verified Purchase:Yes
I love my Keurig Supreme Plus, but something went wrong with it. I had registered my warranty and after a brief Q&A on phone with Keurig, a brand new replacement machine was en route to me. My daughter loves mine so much she is buying one for herself after buying a much more expensive model that is fussier to use. She was always coming over with coffee cup in hand to use my machine!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Veronica16
Verified Purchase:Yes
I’ve had 4 different Keurig coffee makers over the years and the supreme is by far the best! Coffee is delicious, you can control the strength, temperature, and cup size. And it stores your preference so there is no need to enter it with every cup…how great is that!!!
I believe the coffee is slow brewed with more holes in the pod, which gives the Bree a fuller flavor. Can’t go wrong with this Keurig!!
I believe the coffee is slow brewed with more holes in the pod, which gives the Bree a fuller flavor. Can’t go wrong with this Keurig!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: CoffeeRN4
Verified Purchase:Yes
I was excited for the temperature settings unfortunately they make little to no difference whichever setting you choose, iced coffee feature just drops temp to like 143 degrees (still hot) just melts over ice and "cools" like 2 minutes faster, if that, suoer gimmick. Isn't worth the price point and the coffee comes out SUPER slow compared to all my past Keurigs. Was disappointed to be honest.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 29, 2021
We appreciate the feedback on the K-Supreme Plus coffee maker. We'll pass this on.
Written by a customer while visiting keurig.com
Customer Rating
2
Coffee is not hot
on June 25, 2021
Posted by: Heidi765
This coffee maker does not brew a hot cup of coffee, even on the hottest setting. We now have to pre- heat the cup with creamer in the microwave before brewing. Our older model Keurig did not have this problem. We would not recommend this brewer.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 30, 2021
Hello and thank you for your review. We're sorry to hear you're disappointed with your new K-Supreme Plus coffee maker. We would love to help and improve your experience. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to your call.
Written by a customer while visiting keurig.com
Posted by: Caracol
Verified Purchase:Yes
After owning another Keurig over ten years, and been happy with it, I craved a stronger cup of coffee. This five prong technology is great! Not only can we control the strength of the brew, but also the temperature including an “over ice” feature. The convenience of the removal and repositionable water reservoir is a plus. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting keurig.com