Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
Stopped working again!
on July 1, 2022
Posted by: Hdlc17
This is the second coffee maker of this type that stopped working after a few months. It worked perfectly up to that point. We do not use it everyday. When we do we make 2 cups.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, July 6, 2022
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help.
We enjoy our coffee machine. We had an issue with the machine. We contacted customer service. They listened, explained the warranty process, we followed it. A week later a new coffee machine arrived.
This single serving Keurig coffee machine is a blessing for our morning routine. I get up first so I use it first and make myself a delicious and quick easy cup of coffee. My husband uses it later when he gets up. It works perfectly every time. Filling the water well is easy. I thought it would be too heavy but it’s not. All in all, a great addition to our kitchen.
This unit was a warranty replacement for one that failed after 4 months. This morning, the replacement unit acted up but appears to have stabilized. As of now I’m cautiously optimistic.
Irah was very helpful from start to finish with my request. She was easy to understand and very thorough and helpful with troubleshooting and instructions. The brewer arrived in a timely manner also. Very happy customer! Thank you!
Bought my Keurig about a year ago. It recently stopped working. Contacted Keurig who had me send a photo and serial number of the broken Keurig to them. Within a week I had a replacement at my doorstep. Didn’t think that happens anymore.
I received a Keurig K-Supreme Plus Single serve coffee maker as a Christmas gift and after 6 months I was having trouble with the digital part of it. They replaced it right away with a new one. Great service!