This was my 4th K-Supreme Plus. The first 3 have been replaced under warranty. One would last a couple of months, this one lasted about 8 months. We love the machine, but I think they have some kinks to work out. The people that I have contacted have been very helpful.
Not sure why my 2 month old Kerrigan stopped working it but replacing it was hassle free. Received replacement within just a few days. No issues whatsoever.
I had some issues with the K-Supreme machine that I bought a few months ago. I called Keurig customer support and found them to be very polite. They issued a replacement machine that day and it shipped to me within a few days. Great service from a great company!