Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
Good while it lasted.
on July 10, 2022
Posted by: GW76
This machine makes the best tasting single serve coffee out of all the Keurigs we have owned. However, we have gone through two of these K-Supreme Plus machines with the last one over heating while doing a descaling. It continued to heat even when the tank ran out of liquid and started to make a lot of steam before shutting down for good. It was about eighteen months old and these are too expensive to replace that often. It is a shame that we will have to switch to another brand because this new technology makes smoother tasting coffee that we enjoyed a great deal.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Pop76
Verified Purchase:Yes
I love this Keurig so easy to use. Thanks to customer service for your help
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: ARJB
Verified Purchase:Yes
I have had my unit 7 months. Descale came on, I descaled. The alert did not go away. I called Keurig in case I missed a step. Tech went through steps and reboot (unplug etc.) still Descale alert. Did the process again. Same thing. Called Keurig, got same tech next day. Replacement issued. Tech advised that machine still works to brew, but descale not working won't alert me when to do again. Replacement received in few days. Donating old unit to niece for college and explained descale and warranty void now, she'll have to descale by timing or taste. Thank you Keurig for standing behind your product!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Legere
Verified Purchase:Yes
This was a replacement by Keurig. It brews great coffee and we look forward to using and enjoying it for a long time
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Now on my Fourth Machine
on July 8, 2022
Posted by: OnlineLC
I must add that customer service have been great, but there is a serious design flaw with this machine. I am on my 4th replacement that is currently being shipped. The previous three all burnt out. The first was during the descale process, the last two were just me refilling the tank when requested, and then hitting brew. The typical lifetime before total failure, is around 6-9 months so Keuring have always replaced it.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, July 11, 2022
We're sorry to hear about your experience and would be happy to look into this further should you need assistance. Please contact us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: Lorrayne
Verified Purchase:Yes
I bought a K-Supreme Plus in March of 2022. The descale light came so I proceeded to descale my machine per the instructions. Went through the process BUT the descale light stayed on. I followed the step exactly even started process over jus in case but light remained on.
Called Keurig customer service explained what happened they said someone would contact me soon. The next got a message saying the my replacement pot would be shipped soon. Within 5 days I received my new coffee pot.
The Customer Service was OUTSTANDING the reps that I spoke to were VERY Customer Focused.
The only reason I give this product 4 stars is because I wouldn’t think by jus descaling the pot for the first time would have a problem.
Called Keurig customer service explained what happened they said someone would contact me soon. The next got a message saying the my replacement pot would be shipped soon. Within 5 days I received my new coffee pot.
The Customer Service was OUTSTANDING the reps that I spoke to were VERY Customer Focused.
The only reason I give this product 4 stars is because I wouldn’t think by jus descaling the pot for the first time would have a problem.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Lee royalty
Verified Purchase:Yes
I was have had numerous Keurig coffee maker and this one is beautiful and has so many options to customize your beverage to your lifestyle
I found Customer Service extremely helpful
I found Customer Service extremely helpful
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, July 12, 2022
Thank you for such kind words. We're so glad that you are enjoying your K-Supreme Plus Coffee Maker! Thank you for sharing the love!
Written by a customer while visiting keurig.com
Posted by: Katvsal
Verified Purchase:Yes
After descaling my machine it wouldn’t turn back on… I called in and the representative took care of the matter with ease. I truly appreciate the help. Will be buying more eluding products
I would recommend this to a friend!
Written by a customer while visiting keurig.com