This is my second appliance and so far, as with my first, I am quite pleased with it as a brewer. My first one, however, simply stopped working after six months. Customer service was excellent, and worked with me in getting it replaced. So far this machine is functioning to expectation.
Had a problem with my machine and called Keurig as I have received good phone help addressing an issue with a previous unit. This one could not be resolved - fixed and they shipped me a brand new unit! Hassle free! Very impressed w/ the service!
I bought my machine for a Christmas present and it stopped working in June. But Keurig replaced it in just2 days with a brand new machine. All it took was just one phone call and I had anew machine without any cost not even shipping. They are really a great company that went above and beyond .
Customer Care at Keurig has always been awesome for me. I’ve called for assistance before and customer service always was able to help right then. This time was no exception. Thank you, Keurig for caring for your customers.
This was a warranty replacement of incorrect type. It replaced a dual(full carrafe) type unit with a single unit. It worked for a couple of days and then suddenly quit pushing water out the main needle. It basically made brownish water while throwing water everywhere while brewing. I called customer service and it was determined that the unit should be replaced. I was put on hold and after several minutes, I was told someone from a different department would call 3 back at 3:30. That was 4 days ago. No one has called. VERY POOR CUSTOMER SERVICE AND QUALITY. Fortunately my Nespresso machine works great. It is older that the Kurigg Company.