Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: peteck
Verified Purchase:Yes
I admit that I was a little apprehensive buying this unit be cause of the fact that it did not have an auto on or clock. However Keurig has stepped it up as soon as the top is lifted the unit turns on and within second of installing a pod coffee is dripping, the preprogramed buttons are a nice added feature. Bottom line I am very happy with this unit, they have exceeded my expectations, WELL DONE KEURIG. (It makes a great HOT cup of coffee as well)
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Complete Fail by Keurig
on January 1, 2021
Posted by: Banicksl
Should have listened to other poor reviews. Purchased two weeks ago and worked until today. Coffee maker just stopped brewing and will not power back up. Have moved to other outlets and still nothing. Same issues as multiple people have experienced. This is a complete fail by Keurig and product should be recalled with this many failures. Will be returning and looking to replace with a different brand.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 7, 2021
Hello and thank you for your review. We can certainly understand your frustration and would be happy to help resolve your issue with your K-Supreme Plus brewer. If you have not yet returned the coffee maker, please contact our Consumer Care team at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Customer Rating
1
No Power
on January 4, 2021
Posted by: richdoom200
I bought this machine about 3 months ago and loved it until today. Went to make a cup of coffee and the power shut off and would not turn back on. Very frustrating for how much I paid for it.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 7, 2021
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Customer Service team at 866-901-2739. They will be happy to assist you with your K-Supreme Plus coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Posted by: BenM
Verified Purchase:Yes
Bought this coffeemaker because my old Keurig was starting to show its age. I'm surprised at how much better this coffeemaker is. Many advantages. Most importantly it makes better Have had maker for one month. It's terrific! Makes better tasting coffee. Water reservoir, with a handle, is larger and much easier to handle. More compact and virtually no noise when it's processing. Controls are much better thought out. Love it!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
2nd K Supreme Died
on January 10, 2021
Posted by: Keurigno
Just like the others, descale then just died, just like the first K Supreme. Goodbye Keurig.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 11, 2021
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Customer Care team please? The number is 866-901-2739 and we are here to help!
Written by a customer while visiting keurig.com
Customer Rating
1
Didn't even get to use!
on January 18, 2021
Posted by: Rach2
I was very excited to get this machine with the new multistream technology. I opened the box, followed all directions, and started the machine. It turned on, the screen said it was brewing, and then turned off. It smelled like burning plastic and would not turn back on no matter what I did. I have now read MANY reviews that are similar to mine and that many of these machines are defective upon purchase. I am very disappointed and will not be buying another.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Valencia2021
Verified Purchase:Yes
Broken after 2 days. Electric component on/off will not turn on. Second time to replace a Keurig
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Terrible
on January 25, 2021
Posted by: Wave99
Purchased 3 months ago machine has had me descale twice (which HOW?) each time I've used the proper descaling solution no vinegar short cuts, and i still get a 2 oz cup of coffee that is supposed to be 12 oz. it will brew properly with out a pod but is a terrible machine overall.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 28, 2021
Thank you for your review. We are sorry to hear that you're disappointed in your purchase. That’s certainly not the experience we want you to have. The behavior that you’ve described in your review is certainly not typical of the coffee maker. We would love to find a resolution that suits your needs. Please call our Customer Service team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you. We look forward to your call!
Written by a customer while visiting keurig.com