Love the choices - 5 cup sizes, hot or cold brew, 3 brew strengths, 3 heat settings, 3 programmed settings, auto off, no pre heat needed when turned on, quiet, large water container, water filter - What's not to like?
I never thought my coffee could taste so much better. Keurig stands behind their Warranty 1oo%, I've been a customer for 10 years and Keurig stands behind it.
6 month old brewer stopped working. One phone call was all it took. Emailed photo of receipt and a new brewer was here in quick time. ( Save your receipt!)
I bought my first Plus and after descaling, the indicator never quit blinking. I called Keurig Customer Service and after asking me if I followed directions on the descaling solution which I did, they shipped a replacement. Second Plus, same thing happened. After waiting an hour on hold again for Customer Service, I finally talked to someone who asked me if I followed the directions on the bottle and when I said I did, was told that was my mistake. The directions on the bottle were printed long before the Plus was manufactured and that I was supposed to press the 8 and the 10 oz cup size options simultaneously before beginning the descaling process so the only resolution was to again ship me a replacement. When asked if there was anything else I needed and I told him that it would be nice for Keurig to either send me two new bottles of descaling solution I was told it wasn’t Keurig’s responsibility to replace because I didn’t follow the “correct” directions. How can one follow directions that aren’t printed on the bottle. We will see how it goes when this one needs to be descaled. I have had a total of four Keurig brewers (original Keurig and now three of these Plus brewers and this model has given me more trouble since November when I bought it than my first one that lasted many years. One other concern is that our lights flicker and strobe when the brewer is brewing so it draws a lot of AMPS during the process. If we use the brewer and the microwave at the same time, it trips the breaker regardless of what outlet we use (same or separate).
Purchased a K-Supreme Plus Single Server last fall. For whatever reason, the power button wouldn’t work. We tried all of the tips and trick, but nothing worked. Fortunately it was under warranty and it was promptly replaced. We can now enjoy our morning coffee again. Keurig’s customer service was wonderful.