I've only had this for a few weeks, but I love the taste of the coffee. My English husband says it makes better hot tea than he can make (Twinings English Breakfast). I'm excited to try different coffees and find all my favorites (Green Mountain Southern Pecan is outstanding). The multistream technology produces an outstanding cup of your favorite beverage. My only negative is the price. But I've enjoyed it so, it's almost worth it. It puts a little sunshine in my life. :)
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, July 18, 2022
Thank you for taking the time to share this with us. We are delighted that you are both enjoying the flavor of your favorite beverages with the new MultiStream Technology. Happy brewing!
Our first unit lasted about four months. It worked flawlessly until it didn’t. Literally would not turn on anymore despite multiple troubleshooting. Since it was less than a year from purchase, I started a warranty replacement which I had a back-and-forth with the support department on proper documentation. I sent the same documents three times and magically had an email stating a replacement unit is on the way. I get the replacement unit within two days brewing issues occurred with the replacement where it would only brew out 2 ounces or less no matter the setting. There are some serious quality issues with this unit. I’ve never had any issues with other Keurig models. Maybe the other models are better, however I have moved onto another brand and will not be purchasing any units from Keurig in the foreseeable future.
This is a beautiful coffee making machine. Features and the ability to program are superb. We love this device. There is, for us, one huge drawback. For years we have obtained our coffee from Chock Full O' Nuts.Their pod desigñ is a fiber basket containing the coffee and a paper top. When closing the Keurig lid there should be a reassuring crunch sound as all five needles break the paper surface. There is an incompatibility between the Keurig needles and the paper top of the coffee pod. The result is failure to brew coffee and an abundance of leaking hot water. Failure rate is six out of ten which means we are discarding two pods for every cup of coffee. This doubles the cost of coffee. Machine replaced with single needle model. Sorry, Keurig; good idea but not universally applicable.