Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
Machine burnt out within 7 months!
on July 18, 2022
Posted by: Caffeine fiendizzle
I bought this brewer in December of 2021. This morning I went to make a coffee and for some reason it says brewing for about a second or two and then completely shuts off. So disappointing! I emailed customer service this morning. Hopefully they don’t make an issue about replacing my machine.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, July 19, 2022
We are confident our team will be able to address your concerns and get you some help. If you ever need further assistance, please do not hesitate to call our Consumer Care at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: tisbutterboy
Verified Purchase:Yes
My Keurig stopped working after 4 months. They replaced it with no problems
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: KarFlorida
Verified Purchase:Yes
Love the programmable features especially setting and saving favorites.
The Customer Service Dept is very helpful and I love that when you call you immediately are connected to a real person!
The Customer Service Dept is very helpful and I love that when you call you immediately are connected to a real person!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Kkp1
Verified Purchase:Yes
Excellent service from Kurig, with quick response time.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Great brewer with only one flaw
on July 18, 2022
Posted by: Sue61
This is the second brewer for me. I asked for a replacement because My K cup was leaking water. When I got my new one I was sad to see the problem was still there.
I have removed the red piece and covered the lid with aluminum foil and that has slowed down. Has anyone else solved this problem?
I love this coffee brewer for all of its great features, (small foot print, no heat up time, quite brewing, personal brewing memories)
I have removed the red piece and covered the lid with aluminum foil and that has slowed down. Has anyone else solved this problem?
I love this coffee brewer for all of its great features, (small foot print, no heat up time, quite brewing, personal brewing memories)
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, July 19, 2022
We're sorry to hear about your experience and would be happy to look into this further. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: JillL
Verified Purchase:Yes
I bought a K Supreme Plus Single Serve Coffee Maker about a month ago and two weeks after I bought it is stopped working; would shut off completely. I called the phone number offered by Keurig in the pamphlet that came in the box and immediately diagnosed the problem and said we will mail you a new coffee maker. All I had to do is send them a few pictures of which I did. The next day the new coffee maker was in the mail and I received it a few days later. Amazing customer service support that I completely did not expect. I am on my way to being a customer for life.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Bettyk
Verified Purchase:Yes
Love the smaller design, and the programmable cup sizes.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Even Worse Replacement
on July 16, 2022
Posted by: ReuseableKcup
We bought this Keurig to replace another that failed after a year, right outside the warranty, go figure. It worked ok for a couple of months. We followed all recommended maintenance and filter changes to ensure it would last. However, it brings me here. This is now THE slowest single-cup coffee brewer. A mere 12oz takes 6-7+min to brew? If you have to brew coffee quickly to get out the door, I would not recommend it. Not all is bad, it does have a better setup than the last as well as some cool features with strength and temp. I'm disappointed in Keurig these last couple of years. Quality is lacking and prices keep staying where they are. Time to check out the Ninja ...
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com