Bought this Kuerig, number 3 for us and it stopped working 4 months into use. Called the Kuerig customer service line, had a wonderful experience there and new Kuerig a short time later! Great service, great experience!
We purchased our K-Supreme Plus Single Serve coffee maker a little less than a year ago, and when it suddenly died, I called customer support and within 5 minutes including running a few verification steps to confirm that it was not just me misunderstanding or missing something, they shipped a new unit with a new 1 year warranty and provided a shipping label to return the old unit. Service doesn't get any better than this!
My recent purchase of a new K-supreme plus coffee maker was having a glitch and pouring out partial cups. Thanks to my warranty (I registered my coffee maker, I highly recommend you do that) and the good folks at Keurig, I was sent another Brand New K-Supreme plus coffee maker- at no charge to me. And it works fabulously now! I love it! And I love their dedication to make it right and keep their customers happy!
I bought this product 5 months ago and immediately enjoyed the coffee it brewed. Had a slight problem and contacted customer support and they immediately activated my warranty and sent me a new replacement. Great customer support from Keurig.
Absolutely love the flexibility of having a brew temp and strength for each person in the house. I didn't give it a five star rating because we have had an issue with the machine just stopping for no apparent reason on us. But the customer service from Kuerig is phenomenal. They promptly sent out a new one and we are back in business. Definitely worth purchasing this machine for your household. Brew hot, over ice, just water for tea, whatever your desiring.