First one blew up descaling and Keurig replaced it . Second one blew up while descaling Keurig replaced it. Third one permanently shut off while descaling and Keurig replaced it so I took the faulty one apart and found the problem was the overheat switch that I then RESET ! ! WHY DON'T YOU GUYS PUT A RESET SWITCH ON YOUR UNITS ? ? ? ?
I called tech support regarding our fairly new Keurig. After some trouble shooting with the tech it was determined that they would replace the coffee machine. Thanks for the great service!
I love this coffee maker but when I tried to discal it with Keurig D scaler and I followed the directions exactly, the coffee maker wouldn't come back on so that was the only draw back. I called Keurig and they worked with me and replaced it which I was very grateful for. I would highly recommend this item and as far as dealing with Keurig they have been awesome.