I had an issue with my k-cup and tried to figure out how to correct it by searching the internet and watching videos. That was done in error looking for a quick fix. After about an hour of trying have baked fix ideas. I finally called customer support, definitely should have done that first. The representative I spoke was very understanding and after answering a few questions he went straight into the troubleshooting. Within about 5 minutes he said it was in need of replacement and told me that they were shipping me a replacement. We had the machine for about 9 months and we use it quite a bit. They Keurig definitely stood behind their product.
Bought this Kuerig, number 3 for us and it stopped working 4 months into use. Called the Kuerig customer service line, had a wonderful experience there and new Kuerig a short time later! Great service, great experience!
We purchased our K-Supreme Plus Single Serve coffee maker a little less than a year ago, and when it suddenly died, I called customer support and within 5 minutes including running a few verification steps to confirm that it was not just me misunderstanding or missing something, they shipped a new unit with a new 1 year warranty and provided a shipping label to return the old unit. Service doesn't get any better than this!
My recent purchase of a new K-supreme plus coffee maker was having a glitch and pouring out partial cups. Thanks to my warranty (I registered my coffee maker, I highly recommend you do that) and the good folks at Keurig, I was sent another Brand New K-Supreme plus coffee maker- at no charge to me. And it works fabulously now! I love it! And I love their dedication to make it right and keep their customers happy!