Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: TomGon
Verified Purchase:Yes
Had to return my K-Supreme Plus. I got it around March 2022 and in 4 months I was continuously get “Add Water” warning even though the water was full. Changed the water filter, unplugged the unit, changed the water twice, until. No longer getting that warning. But now it started brewing but stopped after about 5seconds of brewing and “Add Water” warning came back. Called Customer Support and they sent me another one. The new one is working ok, so far. Does make great coffe and quite conveniently.
Written by a customer while visiting keurig.com
Customer Rating
5
Best coffee brewer and the best customer service
on August 2, 2022
Posted by: TOM G
Verified Purchase:Yes
I just got my warranty replacement Keurig K-supreme plus coffee maker which makes great coffee and the Keurig customer service was just great.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Barbie 741
Verified Purchase:Yes
Very happy to receive my pot. Happy with the service on the phone
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Susan17
Verified Purchase:Yes
We purchased our Keurig and one day it stopped working. I immediately called Keurig on a Monday and by Wednesday we had a new replacement unit. Customer service was awesome and expeditious.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Bryan812022
Verified Purchase:Yes
I love the K-Supreme Plus design - it's slim & sleek, easy to fill, heats up water only when you are making a cup, and overall does a great job. However, this is the fourth K-Supreme Plus coffee maker I've had in 8 months. The previous 3 have all worked for a while and then stopped working or stopped working properly. One lasted only 2 weeks. Reliability has been so poor, no way I can recommend it. Previous older Keurig coffee makers have lasted years (yes, even without regular descaling) with zero problems. By the way, no difference in coffee taste or brew quality between the K-Supreme Plus and older Keurig coffee makers.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: J Nach
Verified Purchase:Yes
Once we figured out we need to set the "high altitude" setting to this machine, it's worked like a dream! The multi punch feature for the pods is key to a full bodied cup of coffee. We have gifted this machine several times and customer service has been great for our questions.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Thank you for replacing my 2021 Mother's Day gift
on August 1, 2022
Posted by: Anonymous
Verified Purchase:Yes
Thank you so much for replacing the Mother's Day gift of a K-Supreme Plus brewer from my son (in 2021). When it stopped working, I reached out on your toll-free number and was kindly assisted in arranging for a replacement brewer (after verifying the serial number of the brewer I was gifted). I appreciate the professionalism and attention from you company in replacing the gift from my son when a glitch prevented the original brewer from functioning. Thank you; I am enjoying my morning coffees again!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: OldNavy
Verified Purchase:Yes
After 2-months of service, my K-Supreme Plus failed on a Saturday afternoon. By Tuesday afternoon a warranty replacement was delivered to my doorstep.
I would recommend this to a friend!
Written by a customer while visiting keurig.com