Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: MPV1
Verified Purchase:Yes
This is a replacement for the same model that only lasted four months. May have been defective but the replacement is making our coffee dreams come true again. Fingers crossed!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Ruby Sue
Verified Purchase:Yes
The replacement of my Keurig Supreme Plus was simple and customer service was great and very helpful.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Vista Nic
Verified Purchase:Yes
Had a problem with our new Keurig not metering coffee amounts correctly. The Customer Service was excellent in trying to correct the situation and then sending a replacement (really fast) when nothing could be fixed. Thanks!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: North Office
Verified Purchase:Yes
Customer service was great to work with. They didn't ask any questions. They told me what I needed to do to get a replacement and I received it with in a week.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
An Ephemeral Love Affair
on August 3, 2022
Posted by: Anonymous
You'll love your K-Supreme, but you'll have to do so quickly, because soon it will be dead. Then you'll call support, and after making you work very hard to prove that you actually own a dead K-Supreme, and acting like they'd never heard of one dying, they'll send you a new one.
You'll be thrilled with your brand new K-Supreme, and bask, once again, in the exhilaration of new-found love... only to be struck again by the tragedy of loss.
Support will once again step you through unplugging and plugging your K-Supreme back in. They'll do it kindly, if a bit condescendingly, with overtones that suggest maybe the problem is that you have abused your K-Supreme in some way, and then express incredulity that it didn't come back from the dead.
They'll then be shocked that two of these babies have given up the ghost in your home in the past six months, noting that they've never heard of a single one ever breaking down before, demonstrating that they've never read any of the reviews on this shooting star.
No worries though. They'll send you a new one, after making you once again jump through hoops to prove that you actually own one, EVEN THOUGH THEY JUST MAILED IT TO YOU 2 MONTHS AGO, leaving a bright shiny paper trail that would make a government bureaucracy weep for joy.
And then you'll fall in love all over again, because it really is a nice, handy, full-featured, easy to use coffee maker... for a little while.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Dies before in a year.
on August 2, 2022
Posted by: Mikle
This is now my second (2nd) K-Supreme Plus Single serve coffee maker and they both died after starting the Descale cycle...
Just stick with the cheaper versions... these machines are too expensive to end up dying after six months to a year... Not worth it!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Tallen97
Verified Purchase:Yes
This is my second K/Supreme plus. I love the personal brew settings
Written by a customer while visiting keurig.com
Customer Rating
5
Keurig replaced after descale overheat shutdown
on August 2, 2022
Posted by: Happy morning brew
Verified Purchase:Yes
I bought my Keurig just under a year ago when I called to see how to get it power on after I descaled it. i researched the problem, and called customer service. After answering a few questions they said they would replace it. I was happily surprised. The hardest part was getting the photos and info they needed uploaded into my email the way the needed it. The claim number serial number and my name and address all have to be in the photo together a picture of the bottom of the maker and a picture of the whole maker upright withy claim info also in the same photo. I sent the right photos, and was promptly sent a new maker.
Thank you
Barbara
Thank you
Barbara
I would recommend this to a friend!
Written by a customer while visiting keurig.com