This is a awesome coffee maker. Stopped working but with no problems they sent me a new one. Keurig is a honest and reliable company that stands by their products. Thank you for the fast shipping too! Mornings are not fun without coffee!
I bought one of these Coffee Makers about 4 months ago and it stopped working. Keurig replaced it, for free, after a very long troubleshooting phone call. This one works fine for now; I'll let you know how this one lasts.
My less than 1 year old K-Supreme Plus quit working one morning. Called Keurig that morning. Sent copy of purchase receipt and within a week they shipped my new replacement. Very easy process and was completely satisfied with every step.
The K-Supreme Plus makes a very good cup of coffee. The temperature control lets you make a very hot cup of coffee which gives a richer flavor. However, as other reviews have commented, the descale cycle is flawed. I already have had two coffee pots and each have broken during the descale cycle. Keurig has been very good about honoring the warranty. Now, with the third pot, I will not run the descale cycle. I will manually descale it. Don't know if the descale message will go away eventually