My keurig supreme quit working after 4 months. After calling the company, they sent me a new unit. I was pleased with their “no hassles” and quick response. It was nice to have cup of coffee again.
I got an email offer from Kuerig, and started doing my research. After looking at all the models available, my husband and I decided the Supreme plus was the right one for us. We have limited space for our Kuerig, and the versatility of being able to switch the coffee tank from side to side, or back was perfect! the tank comes off easily to carry it to the sink for refills. just sets back into place, no awkward piece of plastic to slide it onto and risk spillage. Now, the coffee with the new mutli-stream technology is a big hit! Our coffee is better than ever.
This product was a replacement for one that just quit working. We called the warranty number and given all the information and a replacement was shipped. After receiving we returned the other one as requested.
Problem with the unit under warranty. Called customer service they diagnosed and then shipped replacement.
Written by a customer while visiting keurig.com
Customer Rating
2
Disappointed
on May 3, 2021
Posted by: Gramma17
Christmas 2020 I stepped out of my comfort zone and bought a k-supreme plus, my first one ever and it runs well, does what it's supposed to, but I'm so disappointed in how much it splashes all over the place! It has stained my coffee bar, so I had to put a table runner (that I have to wash twice a week) on it until I can repaint it. We also can't fit a travel mug under it, so that's a time consuming job if we're running late in the mornings!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 4, 2021
Hello and thank you for your review. We're sorry to hear you're disappointed with your new coffee maker. We would love to help and improve your experience. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to your call.