I was having issues with the unit not working after my first descaling cycle. After walking me through how to check if it was something else they helped me to replace the unit. I was very pleased with the solution.
I contacting Keurig when my machine stopped working. Their costumer service was outstanding and within a few days, I received a replacement. I have spread the word on the service provided. Thank you
My first K-supreme lasted almost one year and then totally quit. Keurig replaced with exact same item. Second machine lasted even less than the 1st one. I really like the coffee it makes while it works but for the price should last much much longer than what the machine does. Dissapointing.
just a few quick lines thanking the associates for helping us get a new coffee maker after ours had stopped working we really appreciated the professionalism in which you handled our problem again many thanks
Thanks for the excellent customer service with this replacement Keurig Supreme Plus unit. It is working perfectly now. Initially at first few brews, we had a plastic taste but that has now subsided.
Purchased machine in January 2022 and in July, it no longer worked. Contacted Kuerig customer service. After explaining what happened and testing machine, a no charge replacement was the solution since the machine was still under warranty. Thanks Keurig for minimizing my morning coffee experience.