Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Jjst
Verified Purchase:Yes
Problem with the unit under warranty. Called customer service they diagnosed and then shipped replacement.
Written by a customer while visiting keurig.com
Customer Rating
2
Disappointed
on May 3, 2021
Posted by: Gramma17
Christmas 2020 I stepped out of my comfort zone and bought a k-supreme plus, my first one ever and it runs well, does what it's supposed to, but I'm so disappointed in how much it splashes all over the place! It has stained my coffee bar, so I had to put a table runner (that I have to wash twice a week) on it until I can repaint it. We also can't fit a travel mug under it, so that's a time consuming job if we're running late in the mornings!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 4, 2021
Hello and thank you for your review. We're sorry to hear you're disappointed with your new coffee maker. We would love to help and improve your experience. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to your call.
Written by a customer while visiting keurig.com
Posted by: Shammama
Verified Purchase:Yes
Bought 6 months ago.
Will not function after 4 months
Was able to get it replaced.
Will not function after 4 months
Was able to get it replaced.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Coffeetime2388
Verified Purchase:Yes
This is a awesome coffee maker. Stopped working but with no problems they sent me a new one. Keurig is a honest and reliable company that stands by their products. Thank you for the fast shipping too! Mornings are not fun without coffee!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: StephenL
Verified Purchase:Yes
I bought one of these Coffee Makers about 4 months ago and it stopped working. Keurig replaced it, for free, after a very long troubleshooting phone call. This one works fine for now; I'll let you know how this one lasts.
Written by a customer while visiting keurig.com
Posted by: Grammydot
Verified Purchase:Yes
It’s easy to make a quick cup of coffee with lots of delicious choices!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Robert10
Verified Purchase:Yes
My less than 1 year old K-Supreme Plus quit working one morning. Called Keurig that morning. Sent copy of purchase receipt and within a week they shipped my new replacement. Very easy process and was completely satisfied with every step.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: lifetimeCoffeeUser
Verified Purchase:Yes
The K-Supreme Plus makes a very good cup of coffee. The temperature control lets you make a very hot cup of coffee which gives a richer flavor. However, as other reviews have commented, the descale cycle is flawed. I already have had two coffee pots and each have broken during the descale cycle. Keurig has been very good about honoring the warranty. Now, with the third pot, I will not run the descale cycle. I will manually descale it. Don't know if the descale message will go away eventually
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com