Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Lynn2016
Verified Purchase:Yes
This was a replacement for a K Supreme Plus Coffeemaker we received as a Christmas gift. The Descale light on it would not go off after I completed the process. I am rating this very high because of the customer service I received. The rep was very courteous and helpful. He had me try just a few things before he said the machine was defective and they would send me another one. The new machine arrived in 5 days.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Replacement must have been a refurbished coffee ma
on August 13, 2022
Posted by: Annelies
Verified Purchase:Yes
The replacement coffee maker didn't even last 1 week, the 1st one we bought lasted 3 months, the second o e 7 months, the replacement lasted 1 week. Could the replacement have been a refurbished one?
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Coffee1forme
Verified Purchase:Yes
Customer service was so quick and easy to work with.
I had a problem with my Keurug machine while running a cleaning cycle. They ran me through a couple of trouble shootings...
They resolved my problem and I am a happy customer.
I had a problem with my Keurug machine while running a cleaning cycle. They ran me through a couple of trouble shootings...
They resolved my problem and I am a happy customer.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Coffee guys
Verified Purchase:Yes
After my Keurig went south I remembered I had registered it with the company. So I called and they picked up my call quickly, which surprised me, and the woman on the line was quite friendly. She walked me through some trouble shooting and once she realized there was no way to fix it, she immediately ordered a replacement to be shipped out the same day. I am truly impressed with the service I received and will continue to be a Keurig loyalist.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Anni
Verified Purchase:Yes
So far so good!! Excellent customer service!! So easy to use!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Serene0221
Verified Purchase:Yes
Super easy phone call was helped in less then 10minutes and got a replacement one In less then a week. Super efficient and helpful.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Frjfj
Verified Purchase:Yes
I got this has a replacement n it’s loud n such other then that it’s amazing
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
They sent a brand new brewer ... that didn't work!
on August 11, 2022
Posted by: LSMN
Verified Purchase:Yes
I got a replacement K- Supreme Plus because mine was not brewing with the correct amount of water. I was so thrilled they replaced it but the brand new one would only put out a very small amount of water about every 4th or 5th cup. I called them back and they walked me through the whole check orocess. For the two cups if coffee we brewed, they both happened to work. I keot telling them it didn't happen in every cup but they insisted the coffee maker wasn't defective because two cups worked. I asked to speak to a manager. One wasn't available but they would have them call the nectar day. No call!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com