Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: so do you really want my
Verified Purchase:Yes
We have had 3 of these coffee makers over 6 years. After a couple of years there computer seems to have a melt down with flashing lites and no coffee making. This machine was not made for the long haul. we are only a family of two. We like the machine if it would only last. The 20% discount offered by Keurig was still more expensive than there sale price. Am I a fool to continue buying this product? We will see this could be the last one, if it don.t last 5 years.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, November 4, 2024
Thank you for taking the time to share your review and feedback. We are sorry to hear about the issues you have faced with your coffee makers. If you ever experience an issue with any of our products, we recommend reaching out to our Consumer Care team at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
Could’ve been made better It stops me stream. It doesn’t do its job. I’m not impressed.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Mikey777
Verified Purchase:Yes
Second time s new coffee majer failed just over the warranty period.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, October 1, 2025
We’re sorry to hear that this has been your experience, and we truly appreciate you bringing it to our attention. We take pride in the quality of our products and stand behind them with confidence. Our coffee makers, and the components within, are thoughtfully designed and rigorously tested to ensure lasting performance. As you may know, all Keurig home coffee makers come with a one-year warranty. If your brewer encounters issues after that period, we still encourage you to contact our Customer Care team at 866-901-2739. We’re always here to support you and provide troubleshooting guidance!
Written by a customer while visiting keurig.com
Customer Rating
3
Need help!
on August 23, 2020
Posted by: Kcupkaren
I received my K Supreme plus free as part of a review program. Got it set up up easily, did the initial rinse cycle, put in the included water filter (I also have a filter on my faucet). After brewing only 4, 8oz. cups the descale notice started flashing & only 2 oz. brewed. I ran 2 full reservoirs of white vinegar & water through (I do not like using chemicals) & 2 reservoirs to rinse. It now brews full, great tasting 10 oz. cups but still flashes descale. I even unplugged the unit thinking this would reset it somehow. White vinegar thoroughly cleans standard coffee makers very well. What can I try next?
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, August 24, 2020
That's not what we would hope to hear. Our Customer Care team will be happy to help with this. Someone from our team will be reaching out to you via email to offer assistance.
Written by a customer while visiting keurig.com
Customer Rating
2
Less than impressed
on September 4, 2020
Posted by: emilyC
We have now had this keurig for 6 days. While this model looks nice, it’s splashing (hot) coffee all over our counter and the back of the coffee maker each time we make a cup. I don’t even stand up next to it because hot droplets are splashing from the dispenser itself and also splashing out of the coffee cup. (We use regular sized and over sized cups and it happens with both.)
Also, if I want to make just hot water (for tea), I have to run a first cup of hot water to get all of the coffee grounds out of the dispenser. I did not have this problem with our previous model (that we had for 2 years before it just stopped working one day) where you could choose an actual hot water button.
Pros- temp control, saves up to 3 person settings, and it looks nice.
Cons- splashes hot coffee/water over the counter during each use. For me, this factor alone outweighs the pros.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 9, 2020
Hi Emily, we appreciate hearing your feedback on the new K-Supreme Plus coffee maker. We certainly wouldn't expect this from one of our brewers. Our Customer Care team will be happy to look into this further for you. Can you give them a call please? The number is 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
I purchased the original Keurig when it came out and have upgraded over the years. This new one is so excellent. Super fast heating. More choices for strength, heat, and size. The five holes in the top enhance the flavor of whatever beverage you are brewing. I highly recommend this coffee machine!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, September 23, 2020
Thank you so much for reviewing your K-Supreme Plus coffee maker and for your kind words. Happy Brewing!
Written by a customer while visiting keurig.com
Customer Rating
2
Could be Great But...
on September 24, 2020
Posted by: Purepatriot
The only problem with this maker is it doesn't get the water hot enough. By the time I finish breakfast the coffee is barely lukewarm. Example: This morning I had 2 pieces of toast. The finishing half cup of coffee was lukewarm. I have one of the older model Keurig makers in my camper. It makes the coffee hot as it should be. I have had, over the years, at least 4 Keurig makers in my kitchen. all performed well until they prematurely crapped out. The K-500 was the best of the 4 but like the rest, its usefulness ended when the top could not be lowered. I measured the temp of the watter and it only reach 165 degrees. It should be 195-205 degrees. My wife wants it out of the kitchen. So do I but I paid for it so I have to get some use out of it. NO MORE KEURIGS IN MY HOME after I finally through this one out.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 24, 2020
Thank you for leaving a review. The in cup temperature on the smallest brew size can start at 160 and go to 172 degrees on the largest cup size. We would be happy to pass your feedback along.
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
This a excellent product. So easy to use. I use the My K-Cup® Universal Reusable Coffee Filter that Keurig sales for this unit.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, September 25, 2020
Happy brewing!
Written by a customer while visiting keurig.com