This is the second machine we’ve gotten from Keurig and we’re still not happy. The first one didn’t get hot enough nor did it brew anything over 6oz. The second one did brew hotter, however we are still unable to brew over 6oz consistently. We are using K Cups and not an off brand, and we have tried using the high altitude setting. Nothing seems to work other than using the reusable cup. I just want to brew a good cup of coffee without the hassle. I would not recommend this machine.
This new machine seems to be working well. My other one for some reason had a defect but my very first Keurig lasted nearly seven years. Although I had a defect in my first K- Supreme Plus this new replacement seems to be working well. I still believe Keurig is still number one and I believe in them.
This is the 2nd Supreme we've had iin two years. The first died after two years and like the first this one spits coffee stained water all around the unit. I won;t buy another.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, May 27, 2025
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help.
We enjoy the Keurig very much which is why we keep replacing it when it breaks. We have had 4 in the past 4 years. Unfortunately, only one was within a year’s time - so it was under warranty.
Works as expected, nice upgrade from our earlier Keurig brewer. Fast heating, sufficient choices of temp, strength and size of cup. Coffee actually tastes better than from our older Keurig brewer.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, June 13, 2025